Contents Mobile navigation and configuration Previous Topic Next Topic ServiceNow mobile app configuration Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share ServiceNow mobile app configuration The ServiceNow mobile app is built with a mobile-first design. You can configure the ServiceNow mobile app so your users can access an instance on a tablet or smartphone. Requirements Configuration for the mobile application takes place in Studio. The mobile web experience is consistent with the ServiceNow Classic app. Use the native app to test your configuration. Depending on your device, go to the iTunes store or the Google Play store and search for ServiceNow to download the native mobile app. You must be on Madrid or later to configure the new mobile app. Use the following instructions to get started on building a mobile app. What to do The mobile app is built on a hierarchy. You can have several applications for the mobile app and limit user access by role so only some users can see each application. Each application contains folders to help separate applets. For example, you could have an ITSM application, which contains folders for My Incidents and My Group Incidents. Applets are miniature applications that contain various screens with more information. Data items determine the information that appears in each applet. For example, an applet for My High Priority Incidents would have a data item that pulls information from the system to create a list of incidents that are only assigned to that user and have a priority of Critical or High. Functions in an applet determine how the user interacts with the app. You can add functions that navigate to another screen, open the phone option on your mobile device, or edit a record. Figure 1. Mobile app hierarchy Role required: admin Create an application in Studio.Applications are the high-level containers for information in the mobile app. For example, you could create an ITSM application that contained applets specific to an ITSM user. Applications appear on the main app page and you can limit user access by role. Create a data item.Data items represent blocks of information from a table in the platform. Configure data items to determine what information appears in the mobile app. Each data item gets associated with an applet. Create an applet.Applets are smaller applications that contain specific information and screens. For example, for an ITSM application, you could have an applet for Open Incidents. Depending on the information you want to display, you can choose from different screen templates, such as a list, a map, or a URL page. Add functions to the mobile app.Functions determine how the user navigates through the app. Configure functions that allow users to navigate to a new screen, make a call or send an email from a field, or make changes to a record. Next steps Configure push notifications, offline support, and location tracking. On this page Send Feedback Previous Topic Next Topic
ServiceNow mobile app configuration The ServiceNow mobile app is built with a mobile-first design. You can configure the ServiceNow mobile app so your users can access an instance on a tablet or smartphone. Requirements Configuration for the mobile application takes place in Studio. The mobile web experience is consistent with the ServiceNow Classic app. Use the native app to test your configuration. Depending on your device, go to the iTunes store or the Google Play store and search for ServiceNow to download the native mobile app. You must be on Madrid or later to configure the new mobile app. Use the following instructions to get started on building a mobile app. What to do The mobile app is built on a hierarchy. You can have several applications for the mobile app and limit user access by role so only some users can see each application. Each application contains folders to help separate applets. For example, you could have an ITSM application, which contains folders for My Incidents and My Group Incidents. Applets are miniature applications that contain various screens with more information. Data items determine the information that appears in each applet. For example, an applet for My High Priority Incidents would have a data item that pulls information from the system to create a list of incidents that are only assigned to that user and have a priority of Critical or High. Functions in an applet determine how the user interacts with the app. You can add functions that navigate to another screen, open the phone option on your mobile device, or edit a record. Figure 1. Mobile app hierarchy Role required: admin Create an application in Studio.Applications are the high-level containers for information in the mobile app. For example, you could create an ITSM application that contained applets specific to an ITSM user. Applications appear on the main app page and you can limit user access by role. Create a data item.Data items represent blocks of information from a table in the platform. Configure data items to determine what information appears in the mobile app. Each data item gets associated with an applet. Create an applet.Applets are smaller applications that contain specific information and screens. For example, for an ITSM application, you could have an applet for Open Incidents. Depending on the information you want to display, you can choose from different screen templates, such as a list, a map, or a URL page. Add functions to the mobile app.Functions determine how the user navigates through the app. Configure functions that allow users to navigate to a new screen, make a call or send an email from a field, or make changes to a record. Next steps Configure push notifications, offline support, and location tracking.
ServiceNow mobile app configuration The ServiceNow mobile app is built with a mobile-first design. You can configure the ServiceNow mobile app so your users can access an instance on a tablet or smartphone. Requirements Configuration for the mobile application takes place in Studio. The mobile web experience is consistent with the ServiceNow Classic app. Use the native app to test your configuration. Depending on your device, go to the iTunes store or the Google Play store and search for ServiceNow to download the native mobile app. You must be on Madrid or later to configure the new mobile app. Use the following instructions to get started on building a mobile app. What to do The mobile app is built on a hierarchy. You can have several applications for the mobile app and limit user access by role so only some users can see each application. Each application contains folders to help separate applets. For example, you could have an ITSM application, which contains folders for My Incidents and My Group Incidents. Applets are miniature applications that contain various screens with more information. Data items determine the information that appears in each applet. For example, an applet for My High Priority Incidents would have a data item that pulls information from the system to create a list of incidents that are only assigned to that user and have a priority of Critical or High. Functions in an applet determine how the user interacts with the app. You can add functions that navigate to another screen, open the phone option on your mobile device, or edit a record. Figure 1. Mobile app hierarchy Role required: admin Create an application in Studio.Applications are the high-level containers for information in the mobile app. For example, you could create an ITSM application that contained applets specific to an ITSM user. Applications appear on the main app page and you can limit user access by role. Create a data item.Data items represent blocks of information from a table in the platform. Configure data items to determine what information appears in the mobile app. Each data item gets associated with an applet. Create an applet.Applets are smaller applications that contain specific information and screens. For example, for an ITSM application, you could have an applet for Open Incidents. Depending on the information you want to display, you can choose from different screen templates, such as a list, a map, or a URL page. Add functions to the mobile app.Functions determine how the user navigates through the app. Configure functions that allow users to navigate to a new screen, make a call or send an email from a field, or make changes to a record. Next steps Configure push notifications, offline support, and location tracking.
