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Mobile push notifications

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Mobile push notifications

Set up push notifications in ServiceNow Agent, so that your users can see important messages about record assignments, approvals, and changes to their assigned records.

To set up push notifications for the mobile app, you must perform the following steps:
  • In Studio, create an app and an applet to apply a push notification to.
  • In the platform, configure the push notification message and the push notification.
Note: Push notifications are not supported on on-premise instances.
This image shows how push notifications move from your instance to the mobile devices of your users.
Figure 1. Push notifications structure
Diagram showing how admins first set up push notifications in an instance, then in an app, then users configure it on their device.
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