Enable offline mode

To enable offline mode, tap the gear icon () to access the Settings tab. Open Offline Mode and then toggle on Offline Mode.

If you have not already downloaded the offline cache, you see a dialog box that asks you to download it. Tap Download and Go Offline.

Navigate the mobile app in offline mode

When you are in offline mode, a banner that reads "Offline Mode" appears across the top of all screens.

Depending on how your administrator configures the mobile app, you are unable to submit certain actions while you are in offline mode. These actions are grayed out on the user interface.

When you submit an action while you are in offline mode, the change gets marked with a yellow border. Changes remain marked until your device syncs to the server.

Disable offline mode and sync outbox

To return online, in the mobile app, navigate to Settings > Offline Mode. On the offline mode screen, toggle off Offline Mode.

A dialog box asks you to sync the changes in your outbox. To push all the changes that you made in offline mode to the instance, tap Go Online & Sync. After the sync completes, you are back online and your offline cache is deleted.

Cache expiration

Your administrator configures a default length of time after which your offline cache expires.

When a cache expires, you lose all the data that you saved to the cache. If you do not sync the cache to an instance before the cache expires, none of your changes show on the instance.

Warning messages appear periodically to remind you to sync your cache before it expires. To avoid losing your data due to a cache expiration, always sync your cache before and after going offline.

Resolve sync errors

Problematic changes that you made in offline mode do not sync to the instance. They remain in the outbox until they are resolved.

You cannot sync changes that contradict changes that were made by other users while you were offline. For example, you may receive an error message if you try to sync changes to a record that another user closed while you were working in offline mode.

To view the errors in your cached changes, navigate to Settings > Offline Mode > Outbox. Error messages indicate where errors occurred in your cached records while you were offline. From the application home page, navigate to the indicated records and resolve these errors.

After you resolve an error, return to the outbox to delete the error messages. In the outbox, swipe left on the error message and then tap Delete.