Contents Mobile navigation and configuration Previous Topic Next Topic Getting started with the mobile app Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Getting started with the mobile app With ServiceNow Agent, you can update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. You can download ServiceNow Agent for Apple iOS or Google Android from the iTunes Store or the Google Play store. This 20-minute podcast provides an introduction to mobile capabilities, using native phone functionality, and using Mobile Studio and Virtual Agent. Podcast discussion mobile capabilities, Mobile Studio, and Virtual Agent Watch this three-minute video for an overview of Agent Mobile App capabilities.<span>Demonstrates how employees can use ServiceNow Agent mobile apps to perform work tasks remotely.</span> Application home page When you log in to your instance, you see the application home page where you can access any one of the applications that are available in your instance. Folders and applets Applications contain folders, and these folders contain applets. Each applet contains records that correspond to the applet function. The Open Incidents applet, for example, contains all active Incident records. Details tab When you open a record, you see the Details tab for that individual record. The Details tab displays information about the record. Activity Stream tab To view or post comments on an individual record, tap the speech bubble icon () to access the Activity Stream tab. Related Lists tab To view records that are related to the record that you are currently viewing, tap the chain icon () to access the Related Lists tab. Related tasksLog in to an instance with the mobile appAdd comments and work notes to your records with your mobile appRelated referenceIdentifying icons in the mobile app On this page Send Feedback Previous Topic Next Topic
Getting started with the mobile app With ServiceNow Agent, you can update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. You can download ServiceNow Agent for Apple iOS or Google Android from the iTunes Store or the Google Play store. This 20-minute podcast provides an introduction to mobile capabilities, using native phone functionality, and using Mobile Studio and Virtual Agent. Podcast discussion mobile capabilities, Mobile Studio, and Virtual Agent Watch this three-minute video for an overview of Agent Mobile App capabilities.<span>Demonstrates how employees can use ServiceNow Agent mobile apps to perform work tasks remotely.</span> Application home page When you log in to your instance, you see the application home page where you can access any one of the applications that are available in your instance. Folders and applets Applications contain folders, and these folders contain applets. Each applet contains records that correspond to the applet function. The Open Incidents applet, for example, contains all active Incident records. Details tab When you open a record, you see the Details tab for that individual record. The Details tab displays information about the record. Activity Stream tab To view or post comments on an individual record, tap the speech bubble icon () to access the Activity Stream tab. Related Lists tab To view records that are related to the record that you are currently viewing, tap the chain icon () to access the Related Lists tab. Related tasksLog in to an instance with the mobile appAdd comments and work notes to your records with your mobile appRelated referenceIdentifying icons in the mobile app
Getting started with the mobile app With ServiceNow Agent, you can update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. You can download ServiceNow Agent for Apple iOS or Google Android from the iTunes Store or the Google Play store. This 20-minute podcast provides an introduction to mobile capabilities, using native phone functionality, and using Mobile Studio and Virtual Agent. Podcast discussion mobile capabilities, Mobile Studio, and Virtual Agent Watch this three-minute video for an overview of Agent Mobile App capabilities.<span>Demonstrates how employees can use ServiceNow Agent mobile apps to perform work tasks remotely.</span> Application home page When you log in to your instance, you see the application home page where you can access any one of the applications that are available in your instance. Folders and applets Applications contain folders, and these folders contain applets. Each applet contains records that correspond to the applet function. The Open Incidents applet, for example, contains all active Incident records. Details tab When you open a record, you see the Details tab for that individual record. The Details tab displays information about the record. Activity Stream tab To view or post comments on an individual record, tap the speech bubble icon () to access the Activity Stream tab. Related Lists tab To view records that are related to the record that you are currently viewing, tap the chain icon () to access the Related Lists tab. Related tasksLog in to an instance with the mobile appAdd comments and work notes to your records with your mobile appRelated referenceIdentifying icons in the mobile app
