With ServiceNow Agent, you can update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. You can download ServiceNow Agent for Apple iOS or Google Android from the iTunes Store or the Google Play store.

This 20-minute podcast provides an introduction to mobile capabilities, using native phone functionality, and using Mobile Studio and Virtual Agent.

Watch this three-minute video for an overview of Agent Mobile App capabilities.

Application home page

When you log in to your instance, you see the application home page where you can access any one of the applications that are available in your instance.

Folders and applets

Applications contain folders, and these folders contain applets. Each applet contains records that correspond to the applet function. The Open Incidents applet, for example, contains all active Incident records.

Details tab

When you open a record, you see the Details tab for that individual record. The Details tab displays information about the record.

Activity Stream tab

To view or post comments on an individual record, tap the speech bubble icon () to access the Activity Stream tab.

Related Lists tab

To view records that are related to the record that you are currently viewing, tap the chain icon () to access the Related Lists tab.