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    • Mobile navigation and configuration
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    Home Madrid Mobile Configuration and Navigation Mobile navigation and configuration Getting started with the mobile app

    Getting started with the mobile app

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    Getting started with the mobile app

    With ServiceNow Agent, you can update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. You can download ServiceNow Agent for Apple iOS or Google Android from the iTunes Store or the Google Play store.

    This 20-minute podcast provides an introduction to mobile capabilities, using native phone functionality, and using Mobile Studio and Virtual Agent. Podcast discussion mobile capabilities, Mobile Studio, and Virtual Agent

    Watch this three-minute video for an overview of Agent Mobile App capabilities.

    Application home page

    When you log in to your instance, you see the application home page where you can access any one of the applications that are available in your instance.

    Application home page

    Folders and applets

    Applications contain folders, and these folders contain applets. Each applet contains records that correspond to the applet function. The Open Incidents applet, for example, contains all active Incident records.

    ITSM application in mobile app List screen

    Details tab

    When you open a record, you see the Details tab for that individual record. The Details tab displays information about the record.

    Details tab

    Activity Stream tab

    To view or post comments on an individual record, tap the speech bubble icon (Activity Stream icon) to access the Activity Stream tab.

    Activity Stream tab

    Related Lists tab

    To view records that are related to the record that you are currently viewing, tap the chain icon (Related Lists icon) to access the Related Lists tab.

    Related Lists tab
    Related tasks
    • Log in to an instance with the mobile app
    • Add comments and work notes to your records with your mobile app
    Related reference
    • Identifying icons in the mobile app

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    Release version
    Choose your release version

      Getting started with the mobile app

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Getting started with the mobile app

      With ServiceNow Agent, you can update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. You can download ServiceNow Agent for Apple iOS or Google Android from the iTunes Store or the Google Play store.

      This 20-minute podcast provides an introduction to mobile capabilities, using native phone functionality, and using Mobile Studio and Virtual Agent. Podcast discussion mobile capabilities, Mobile Studio, and Virtual Agent

      Watch this three-minute video for an overview of Agent Mobile App capabilities.

      Application home page

      When you log in to your instance, you see the application home page where you can access any one of the applications that are available in your instance.

      Application home page

      Folders and applets

      Applications contain folders, and these folders contain applets. Each applet contains records that correspond to the applet function. The Open Incidents applet, for example, contains all active Incident records.

      ITSM application in mobile app List screen

      Details tab

      When you open a record, you see the Details tab for that individual record. The Details tab displays information about the record.

      Details tab

      Activity Stream tab

      To view or post comments on an individual record, tap the speech bubble icon (Activity Stream icon) to access the Activity Stream tab.

      Activity Stream tab

      Related Lists tab

      To view records that are related to the record that you are currently viewing, tap the chain icon (Related Lists icon) to access the Related Lists tab.

      Related Lists tab
      Related tasks
      • Log in to an instance with the mobile app
      • Add comments and work notes to your records with your mobile app
      Related reference
      • Identifying icons in the mobile app

      Tags:

      Feedback

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          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
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