Define a service that involves a set of interconnected applications and hosts, configured to offer a service to an organization.

1. Navigate to Service Portfolio > Services and click New.
2. Fill in the form fields.

   Table 1. Services form

   Field	Description
   Number	Automatically generated unique identification for a new service record. Its value consists of a 'BSN' string and a unique number. This identification can be referenced by other forms and scripts. The Number field is visible with the Service Portfolio form view. Note: The Number field in service records that were created before the field was added, is null.
   Name	Unique name that reflects the nature of the service.
   Owned by	The owner who is responsible for the service in the organization.
   Business criticality	The criticality level that defines the importance of the service in your organization.
   Version	Version of the service.
   Portfolio status	Enables a service record to be tracked throughout the lifecycle. Available values are: None, Pipeline, Catalog, and Retired.
   Service status	Specifies the status of the service. The value displayed for selection in the Service status field depends on the value that you select for the Portfolio status field.
   Used for	Monitors and tracks multiple statuses such as Development, Production, Staging, and Test.
   Operational status	Captures the life cycle of the service such as Operational, Retired, Pipeline, and Catalog.
   Approval group	The group whose approval is requested.
   Support group	The group managing the business service.
   Managed by	Person who manages the service. The person can be different from the person in the Owned by field.
   Location	Physical location of the service.
   Price model	Pricing structure for a service offering in the service portfolio view of the parent service.
   Price unit	Name of a unit that is used for pricing, service, server, person, and so on.
   Unit description	Description of the service that is delivered for a price unit.
   Service level requirement	The Service level requirement field captures the requirements, which include the service level agreements and service level targets, for the service.
   Comments	A description or a note about the service.

   Note:

   Service Improvement Plans (SIP) and Service Quality Plans (SQP) can be tracked as projects in Project Portfolio Management. Preconfigured CSI (continuous service improvement) is provided to track SIPs and SQPs.

   Track ideas, demands, and projects for the service from conceptualization to implementation using IT Business Management. Track all the requirements and tasks for deploying or retiring a service with ITBM applications such as Demand Management, Project Management, Agile Development, and Test Management.

   The service design package (SDP) contains the life cycle information of a service, since its inception until its retirement. Navigate to Service Desk > Knowledge and click IT in categories, a preconfigured knowledge category called ‘Service Design Package’ lists all relevant information about the service.