Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Clone requests

Log in to subscribe to topics and get notified when content changes.

Clone requests

Clone a request to create up to ten copies (clones) of the same Service Catalog request, for different users, without having to enter the same information multiple times. For example, you can request a new piece of equipment for several specified people, generating multiple individual requests quickly from a single initial request.

Before you begin

Role required: admin or catalog_admin


  1. Navigate to Service Catalog > Catalog Definitions > Maintain Cart Layouts
  2. Under the Target type: Browser Screen section, select Order Status Screen.
  3. In the Components tab, select the Clone Checkout check box.
  4. Navigate to Service Catalog > Catalog Administration > Properties.
  5. In the Cart category, perform the following:
    • Enable the Enable cloning requests during checkout property.
    • For the List of roles (comma-separated) that can use bulk ordering functionality property, enter the roles for which you want to enable bulk request capability for all users with these roles, or leave the field blank to enable the capability for all users.
  6. Click Save.