As a reporting tool, Service 360 uses Performance Analytics to provide an executive-centric approach to Service Portfolio Management by identifying which business services require focus and attention. Service 360 helps executives find answers to the following questions.

• Are my services operational?
• Are my services cost effective?
• Are my services governed & secure?

The tool answers these questions through two reporting layers.

1. A dynamic treemap that is a D3 rendering of all business services across an entire organization. It uses a score from a specific Category and an Indicator from the Category.
2. A dashboard, which is a scorecard, that uses Performance Analytics to render reports from key performance indicators to provide a true 360-degree view into a single Business Service.

Performance Analytics provides critical information about historic service performance (the past), shows real-time data about the process (the present), and forecasts service performance (the future) for customers. Using Service 360 and Performance Analytics together enhances the quality of a Service Portfolio. It lets executives and business service owners to quickly move from strategic to tactical by drilling down to specific records—all with just a few clicks.