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    • IT Service Management
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    Home Madrid IT Service Management IT Service Management Service Portfolio Management Service 360

    Service 360

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    Service 360

    Service 360 is an extension of Service Portfolio Management.

    Service 360 enhances a Service Portfolio by rendering a powerful, consolidated visualization. It provides a single view of business service performance across an organization for business processes such as Operation, Risk, Investment, and Finance.

    As a reporting tool, Service 360 uses Performance Analytics to provide an executive-centric approach to Service Portfolio Management by identifying which business services require focus and attention. Service 360 helps executives find answers to the following questions.
    • Are my services operational?
    • Are my services cost effective?
    • Are my services governed & secure?
    The tool answers these questions through two reporting layers.
    1. A dynamic treemap that is a D3 rendering of all business services across an entire organization. It uses a score from a specific Category and an Indicator from the Category.
    2. A dashboard, which is a scorecard, that uses Performance Analytics to render reports from key performance indicators to provide a true 360-degree view into a single Business Service.
    Performance Analytics provides critical information about historic service performance (the past), shows real-time data about the process (the present), and forecasts service performance (the future) for customers. Using Service 360 and Performance Analytics together enhances the quality of a Service Portfolio. It lets executives and business service owners to quickly move from strategic to tactical by drilling down to specific records—all with just a few clicks.
    Note: Service 360 depends on Performance Analytics for its reporting tools and capabilities. As such, Performance Analytics must be activated to use this product. See Performance Analytics for questions regarding terminology, process, and functionality.
    • Service 360 key concepts

      Service 360 uses a number of terms that describe the key concepts that it supports.

    • Service 360 application dependencies

      Service 360 depends on other applications within the instance to collect the data displayed in reports.

    • Default configuration

      To be useful as a reporting tool, Service 360 comes with fully configured indicators (both in Performance Analytics and Service 360), widgets, categories, dashboards, and treemaps, by default. Each indicator has its own treemap.

    • Configure Service 360

      Service 360 uses Performance Analytics for reporting purposes and to provide answers to the questions of executives. As such, Performance Analytics must be activated to use this product.

    • Installed components for Service 360

      Service 360 installs numerous plugins, tables, and user roles.

    Related tasks
    • Set up Service Portfolio Management
    • Define a service
    • Add service offerings
    Related concepts
    • Domain separation in Service Portfolio Management
    • Service Portfolio
    • Service scope
    • Service pricing
    • Service subscriptions
    • My Services SLAs homepage
    Related reference
    • Installed with Service Portfolio Management

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      Service 360

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service 360

      Service 360 is an extension of Service Portfolio Management.

      Service 360 enhances a Service Portfolio by rendering a powerful, consolidated visualization. It provides a single view of business service performance across an organization for business processes such as Operation, Risk, Investment, and Finance.

      As a reporting tool, Service 360 uses Performance Analytics to provide an executive-centric approach to Service Portfolio Management by identifying which business services require focus and attention. Service 360 helps executives find answers to the following questions.
      • Are my services operational?
      • Are my services cost effective?
      • Are my services governed & secure?
      The tool answers these questions through two reporting layers.
      1. A dynamic treemap that is a D3 rendering of all business services across an entire organization. It uses a score from a specific Category and an Indicator from the Category.
      2. A dashboard, which is a scorecard, that uses Performance Analytics to render reports from key performance indicators to provide a true 360-degree view into a single Business Service.
      Performance Analytics provides critical information about historic service performance (the past), shows real-time data about the process (the present), and forecasts service performance (the future) for customers. Using Service 360 and Performance Analytics together enhances the quality of a Service Portfolio. It lets executives and business service owners to quickly move from strategic to tactical by drilling down to specific records—all with just a few clicks.
      Note: Service 360 depends on Performance Analytics for its reporting tools and capabilities. As such, Performance Analytics must be activated to use this product. See Performance Analytics for questions regarding terminology, process, and functionality.
      • Service 360 key concepts

        Service 360 uses a number of terms that describe the key concepts that it supports.

      • Service 360 application dependencies

        Service 360 depends on other applications within the instance to collect the data displayed in reports.

      • Default configuration

        To be useful as a reporting tool, Service 360 comes with fully configured indicators (both in Performance Analytics and Service 360), widgets, categories, dashboards, and treemaps, by default. Each indicator has its own treemap.

      • Configure Service 360

        Service 360 uses Performance Analytics for reporting purposes and to provide answers to the questions of executives. As such, Performance Analytics must be activated to use this product.

      • Installed components for Service 360

        Service 360 installs numerous plugins, tables, and user roles.

      Related tasks
      • Set up Service Portfolio Management
      • Define a service
      • Add service offerings
      Related concepts
      • Domain separation in Service Portfolio Management
      • Service Portfolio
      • Service scope
      • Service pricing
      • Service subscriptions
      • My Services SLAs homepage
      Related reference
      • Installed with Service Portfolio Management

      Tags:

      Feedback

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