Contents IT Service Management Previous Topic Next Topic Service 360 Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Service 360 Service 360 is an extension of Service Portfolio Management. Service 360 enhances a Service Portfolio by rendering a powerful, consolidated visualization. It provides a single view of business service performance across an organization for business processes such as Operation, Risk, Investment, and Finance. As a reporting tool, Service 360 uses Performance Analytics to provide an executive-centric approach to Service Portfolio Management by identifying which business services require focus and attention. Service 360 helps executives find answers to the following questions. Are my services operational? Are my services cost effective? Are my services governed & secure? The tool answers these questions through two reporting layers. A dynamic treemap that is a D3 rendering of all business services across an entire organization. It uses a score from a specific Category and an Indicator from the Category. A dashboard, which is a scorecard, that uses Performance Analytics to render reports from key performance indicators to provide a true 360-degree view into a single Business Service. Performance Analytics provides critical information about historic service performance (the past), shows real-time data about the process (the present), and forecasts service performance (the future) for customers. Using Service 360 and Performance Analytics together enhances the quality of a Service Portfolio. It lets executives and business service owners to quickly move from strategic to tactical by drilling down to specific records—all with just a few clicks. Note: Service 360 depends on Performance Analytics for its reporting tools and capabilities. As such, Performance Analytics must be activated to use this product. See Performance Analytics for questions regarding terminology, process, and functionality. Service 360 key conceptsService 360 uses a number of terms that describe the key concepts that it supports.Service 360 application dependenciesService 360 depends on other applications within the instance to collect the data displayed in reports. Default configurationTo be useful as a reporting tool, Service 360 comes with fully configured indicators (both in Performance Analytics and Service 360), widgets, categories, dashboards, and treemaps, by default. Each indicator has its own treemap.Configure Service 360Service 360 uses Performance Analytics for reporting purposes and to provide answers to the questions of executives. As such, Performance Analytics must be activated to use this product.Installed components for Service 360Service 360 installs numerous plugins, tables, and user roles.Related tasksSet up Service Portfolio ManagementDefine a serviceAdd service offeringsRelated conceptsDomain separation in Service Portfolio ManagementService PortfolioService scopeService pricingService subscriptionsMy Services SLAs homepageRelated referenceInstalled with Service Portfolio Management On this page Send Feedback Previous Topic Next Topic
Service 360 Service 360 is an extension of Service Portfolio Management. Service 360 enhances a Service Portfolio by rendering a powerful, consolidated visualization. It provides a single view of business service performance across an organization for business processes such as Operation, Risk, Investment, and Finance. As a reporting tool, Service 360 uses Performance Analytics to provide an executive-centric approach to Service Portfolio Management by identifying which business services require focus and attention. Service 360 helps executives find answers to the following questions. Are my services operational? Are my services cost effective? Are my services governed & secure? The tool answers these questions through two reporting layers. A dynamic treemap that is a D3 rendering of all business services across an entire organization. It uses a score from a specific Category and an Indicator from the Category. A dashboard, which is a scorecard, that uses Performance Analytics to render reports from key performance indicators to provide a true 360-degree view into a single Business Service. Performance Analytics provides critical information about historic service performance (the past), shows real-time data about the process (the present), and forecasts service performance (the future) for customers. Using Service 360 and Performance Analytics together enhances the quality of a Service Portfolio. It lets executives and business service owners to quickly move from strategic to tactical by drilling down to specific records—all with just a few clicks. Note: Service 360 depends on Performance Analytics for its reporting tools and capabilities. As such, Performance Analytics must be activated to use this product. See Performance Analytics for questions regarding terminology, process, and functionality. Service 360 key conceptsService 360 uses a number of terms that describe the key concepts that it supports.Service 360 application dependenciesService 360 depends on other applications within the instance to collect the data displayed in reports. Default configurationTo be useful as a reporting tool, Service 360 comes with fully configured indicators (both in Performance Analytics and Service 360), widgets, categories, dashboards, and treemaps, by default. Each indicator has its own treemap.Configure Service 360Service 360 uses Performance Analytics for reporting purposes and to provide answers to the questions of executives. As such, Performance Analytics must be activated to use this product.Installed components for Service 360Service 360 installs numerous plugins, tables, and user roles.Related tasksSet up Service Portfolio ManagementDefine a serviceAdd service offeringsRelated conceptsDomain separation in Service Portfolio ManagementService PortfolioService scopeService pricingService subscriptionsMy Services SLAs homepageRelated referenceInstalled with Service Portfolio Management
Service 360 Service 360 is an extension of Service Portfolio Management. Service 360 enhances a Service Portfolio by rendering a powerful, consolidated visualization. It provides a single view of business service performance across an organization for business processes such as Operation, Risk, Investment, and Finance. As a reporting tool, Service 360 uses Performance Analytics to provide an executive-centric approach to Service Portfolio Management by identifying which business services require focus and attention. Service 360 helps executives find answers to the following questions. Are my services operational? Are my services cost effective? Are my services governed & secure? The tool answers these questions through two reporting layers. A dynamic treemap that is a D3 rendering of all business services across an entire organization. It uses a score from a specific Category and an Indicator from the Category. A dashboard, which is a scorecard, that uses Performance Analytics to render reports from key performance indicators to provide a true 360-degree view into a single Business Service. Performance Analytics provides critical information about historic service performance (the past), shows real-time data about the process (the present), and forecasts service performance (the future) for customers. Using Service 360 and Performance Analytics together enhances the quality of a Service Portfolio. It lets executives and business service owners to quickly move from strategic to tactical by drilling down to specific records—all with just a few clicks. Note: Service 360 depends on Performance Analytics for its reporting tools and capabilities. As such, Performance Analytics must be activated to use this product. See Performance Analytics for questions regarding terminology, process, and functionality. Service 360 key conceptsService 360 uses a number of terms that describe the key concepts that it supports.Service 360 application dependenciesService 360 depends on other applications within the instance to collect the data displayed in reports. Default configurationTo be useful as a reporting tool, Service 360 comes with fully configured indicators (both in Performance Analytics and Service 360), widgets, categories, dashboards, and treemaps, by default. Each indicator has its own treemap.Configure Service 360Service 360 uses Performance Analytics for reporting purposes and to provide answers to the questions of executives. As such, Performance Analytics must be activated to use this product.Installed components for Service 360Service 360 installs numerous plugins, tables, and user roles.Related tasksSet up Service Portfolio ManagementDefine a serviceAdd service offeringsRelated conceptsDomain separation in Service Portfolio ManagementService PortfolioService scopeService pricingService subscriptionsMy Services SLAs homepageRelated referenceInstalled with Service Portfolio Management
