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    Home Madrid IT Service Management IT Service Management Problem Management Problem management integrations Domain separation and problem management

    Domain separation and problem management

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    Domain separation and problem management

    The topic includes an overview of domain separation and Problem Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    Overview

    Support: Level 2

    Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

    • Problem Management is about eliminating the root cause of a service interruption.
    • The problem and problem task tables support domain separation. Therefore a Problem user sees only problems or problem tasks that have been created within the (tenant) domain that they belong to.
    • Only Problem users can create and access Problems and problem tasks.
    • Problem and problem task tables both support domain separation. Therefore, a Problem user sees only problems and problem tasks that have been created within the (tenant) domain that they belong to.

    How domain separation works in Problem Management

    Problem users see only problems and problem tasks that have been created within the (tenant) domain that they belong to.

    Problem users can use Problems and problem tasks within the tenant domains. Problem users can create and update problems and problem tasks of their domain, any child domains, and the global domain.

    Known Issues

    Task-Outage Relationship [cmdb_ci_outage] is not domain separated.

    If installed, the Task-Outage Relationship table is not domain separated. Therefore Fulfillers or Problem users can view any Task-Outage Relationship records regardless of the domain that the records belong to.

    The Task-Outage Relationship table is installed when administrator activates the optional Task-Outage Relationship plugin.

    To learn more, see the Task-Outage Relationship components and Activate Task-Outage Relationship topics.

    Related topics
    • Domain separation

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    Release version
    Choose your release version

      Domain separation and problem management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Domain separation and problem management

      The topic includes an overview of domain separation and Problem Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      Overview

      Support: Level 2

      Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

      • Problem Management is about eliminating the root cause of a service interruption.
      • The problem and problem task tables support domain separation. Therefore a Problem user sees only problems or problem tasks that have been created within the (tenant) domain that they belong to.
      • Only Problem users can create and access Problems and problem tasks.
      • Problem and problem task tables both support domain separation. Therefore, a Problem user sees only problems and problem tasks that have been created within the (tenant) domain that they belong to.

      How domain separation works in Problem Management

      Problem users see only problems and problem tasks that have been created within the (tenant) domain that they belong to.

      Problem users can use Problems and problem tasks within the tenant domains. Problem users can create and update problems and problem tasks of their domain, any child domains, and the global domain.

      Known Issues

      Task-Outage Relationship [cmdb_ci_outage] is not domain separated.

      If installed, the Task-Outage Relationship table is not domain separated. Therefore Fulfillers or Problem users can view any Task-Outage Relationship records regardless of the domain that the records belong to.

      The Task-Outage Relationship table is installed when administrator activates the optional Task-Outage Relationship plugin.

      To learn more, see the Task-Outage Relationship components and Activate Task-Outage Relationship topics.

      Related topics
      • Domain separation

      Tags:

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