Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Domain separation and problem management

Log in to subscribe to topics and get notified when content changes.

Domain separation and problem management

The topic includes an overview of domain separation and Problem Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

Overview

Support: Level 2

Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

  • Problem Management is about eliminating the root cause of a service interruption.
  • The problem and problem task tables support domain separation. Therefore a Problem user sees only problems or problem tasks that have been created within the (tenant) domain that they belong to.
  • Only Problem users can create and access Problems and problem tasks.
  • Problem and problem task tables both support domain separation. Therefore, a Problem user sees only problems and problem tasks that have been created within the (tenant) domain that they belong to.

How domain separation works in Problem Management

Problem users see only problems and problem tasks that have been created within the (tenant) domain that they belong to.

Problem users can use Problems and problem tasks within the tenant domains. Problem users can create and update problems and problem tasks of their domain, any child domains, and the global domain.

Known Issues

Task-Outage Relationship [cmdb_ci_outage] is not domain separated.

If installed, the Task-Outage Relationship table is not domain separated. Therefore Fulfillers or Problem users can view any Task-Outage Relationship records regardless of the domain that the records belong to.

The Task-Outage Relationship table is installed when administrator activates the optional Task-Outage Relationship plugin.

To learn more, see the Task-Outage Relationship components and Activate Task-Outage Relationship topics.

Feedback