The service desk can use dependency views to identify CIs that are affected due to a configuration item that has caused an incident.

1. In the Incident form, complete one or both of the following steps to associate CIs.

   To use the	Do the following
   Configuration item reference field	Click the lookup icon beside the field and select the CI.
   Affected CIs related list	Click Edit at the top of the list. Select the CI to associate, and click Save. If necessary, the administrator can configure the form to display the Affected CIs related list.

   Use the Configuration Item field when a single CI is the cause of the incident, and the Affected CI's related list when multiple CIs are affected by the incident.
   For example, suppose a load-balancer in a datacenter is no longer operational. The Configuration Item field lists the specific server which is out of memory. The Affected CI related list contains the load-balancer, the datacenter, the servers that depend on the load-balancer, and business services that are impacted by the missing server.
2. To see more information, click the dependency views icon () beside the Configuration item field.
   The Dependency Views map opens in a new tab or window.
3. To see items that this CI affects, click the down arrow and select View Affected CIs.

   

   The CIs Affected list opens in a new tab or window.
4. To add another affected CI to the incident, click the down arrow beside the CI and click Add Affected CI(s).
   The selected CI is added to the incident.