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Configure Slack for a communication task

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Configure Slack for a communication task

Configure Slack as a mode of communication so that the users who are added in the communication contact can communicate over Slack.

Before you begin

Role required: admin

About this task

For Slack messaging, you need to navigate to ServiceNow Store and install the Collaboration Services for Task Communications Management application.

Procedure

  1. Navigate to Incident > Communication Plan Definitions.
  2. Open the communication plan where you want to add Slack as a communication channel for a communication task.
  3. Open the communication task definition for which you want to add Slack as the mode of communication.
  4. Click the Add Channel – Slack related links.
  5. Click Submit.
    Slack gets added as a communication channel for the communication task.
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