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Domain separation in Incident Communications Management

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Domain separation in Incident Communications Management

This is an overview of domain separation and Incident Communications Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

Overview

Support: Level 2

Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

  • The Incident Communications Management application enables organizations to create and manage communications related to major business issues or incidents. Incident communication plan administrators can bring together all involved users during these events and establish quick and easy communication within this group.

  • Typically, Incident Communication Plan Admin or Major Incident Manager creates incident communication plans for an existing incident. Multiple incident communication plans can be created against the same incident.

  • The incident communication plan and incident communication task tables support domain separation. Therefore, an Itil/Fulfiller sees only incident communication plans or incident communication tasks that have been created within the (tenant) domain that they belong to.

How domain separation works in Incident Communications Management

Fulfillers see only incident communication plan and incident communication plan tasks that have been created within the (tenant) domain that they belong to.

Domain separated tables

  • Incident Communication Plan [incident_alert]

  • Incident Communication Task [incident_alert_task]

Use cases

  • An Incident Communication Plan Admin or Major Incident Manager is able to view incidents only of those domains that they have access to. They can create incident communication plans against only those incidents.
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