Domain separation in Continual Improvement Management is configured to
apply to all features of the application. Separation of data is configured along with separation
of logic and process. Domain
separation enables you to separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including
which users can see and access data.
Support: Level 1
Domain separation is
supported in this application. Not all ServiceNow applications support domain
separation; some include limitations on the data and administrative settings that can be
domain separated. To learn more, see Application support for domain
When an improvement opportunity is discovered within your organization, you can implement
the improvement in a structured manner using Continual Improvement Management with
Once an improvement initiative is created, the Improvement Manager uses the Improvement
Register to review and prioritize the improvement, and assigns improvement tasks. CIM task
owners are responsible to fulfill assigned tasks to the desired outcome of that improvement.
Both Improvement Register and CIM Task tables support domain separation so the Improvement
Requester, task owners, Improvement Coordinator, and Improvement Manager can view only the
improvement initiatives and related tasks within the (tenant) domain to which they
How domain separation works in Continual Improvement Management
Domain separation is supported in Continual Improvement Management with no
CIM setup or configuration required. Improvements can be created in separate domains,
including the global domain.
Continual Improvement Management extends the platform Task [task] table.
When domain separation is implemented, CIM users can view and request improvements
initiatives only in the domain assigned. Domain and Domain
Path columns are available for two main CIM tables (Improvement Register and
CIM Tasks) provided with the base system. The Domain column contains
the name of the domain to which the event or alert belongs, and the Domain
Path column contains the unique domain identifier.
Note: If the domain column is not shown, click the Update Personalized
List icon and add the required column. You can also add the domain path
column, if desired.
- An Improvement Requester that belongs to the Acme domain creates an improvement
initiative and wants to view it.
A user must belong to the Acme domain, its parent
domain, or the global domain to view the improvement initiative.
- An Improvement Manager that belongs to a parent domain tries to view an improvement
initiative in a child domain.
The user of a parent domain can view improvement
initiatives of the parent as well as all child domains of that parent.
- An Improvement Requester that belongs to Acme domain wants to create an improvement
initiative on behalf of another user in the Acme domain.
A user must belong to the same
domain as the user for which the improvement initiative is created.
- An Improvement Requester wants to associate a record for an integrated application in
the Acme domain.
A user must belong to the domain of the integrated application from
which a record is associated.
- An Improvement Manager has access to multiple domains, but wants to update a record with
content within a specific domain.
The domain specified for the current record drives the
functionality of that record and reference fields.