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Domain separation and Coaching

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Domain separation and Coaching

This is an overview of domain separation and Coaching. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.


Support: Level 1

Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

All tables including Coaching Opportunity, Coaching Assessment, Virtual Coach, and Recommendations support domain separation so the coach and Coaching admin can view records within the (tenant) domain to which they belong.

How domain separation works in Coaching

Domain separation is supported in Coaching with no setup or configuration required. Coaching opportunities and coaching assessments can be created in separate domains, including the global domain.

Coaching assessments extend the platform Task [task] table.

When domain separation is implemented, coach and trainee users can view coaching assessments and recommendations only in the domain assigned. Domain and Domain Path columns are available for coaching opportunities, coaching assessments, virtual coachings, and recommendations provided with the base system.

The Domain column contains the name of the domain to which the event or alert belongs, and the Domain Path column contains the unique domain identifier.

Note: If the domain column is not shown, click the Update Personalized List icon and add the required column. You can also add the domain path column, if desired.

Domain separated tables

  • Coaching Assessment [sn_coaching_assessment]
  • Coaching Opportunity [sn_coaching_opportunity]
  • Recommendation [sn_coaching_recommendation]
  • Recommended Learning [sn_coaching_assessment_recommended_learning]
  • Recommended Learning [sn_coaching_opportunity_recommended_learning]
  • Virtual Coach [sn_coaching_opportunity_virtual_coach_m2m]
  • Virtual Coaching [sn_coaching_virtual_coach]

Use cases

  • A Coaching admin that belongs to a parent domain creates a coaching opportunity at a parent domain level, or at a child domain level. Coaching opportunities created at a parent level are available to view in all domains.
  • A Coaching admin has access to multiple domains, but wants to update content in a record within a specific domain. The domain specified in the record drives the functionality of that record and reference fields.
  • A Coaching user that belongs to the Acme domain can view the coaching assessment task created in the Acme domain.
  • A Coaching user wants to associate a learning recommendation for an integrated application in the Acme domain. A Coaching user must belong to the domain of the integrated application from which a record is associated.
  • The trainee user of a parent domain can view a coaching assessment of the parent as well as of all child domains of that parent. A trainee user must belong to the Acme domain, its parent domain, or the global domain to view that coaching assessment.