Coaching application lets you facilitate the
coaching of employees using coaching opportunities that are conditionally configured for a
critical moment in a process.
Coaching consistently improves employee
performance and processes by providing real-time improvement feedback as well as automated
This 26-minute podcast includes a discussion of the Coaching application, the coaching process,
virtual coaching, and building coaching into a workflow.
When the coaching moment defined in a coaching opportunity is triggered, an assessment for that
trainee is generated. The coaching assessment then gets assigned to a coach for training, or is
automatically assigned virtual learning content, if virtual coaching conditions are met.
Coaching can be applied to any task-based
process, such as Change Management, Customer Service Management or Incident Management. A non-task or custom table
can also be used for coaching, but a business rule must be
To learn more about how your ServiceNow
instance supports Coaching, see Coaching overview for a general
understanding of the application and how it is used.
To coach users to improve processes in your environment, select an activity.
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