Contents IT Service Management Previous Topic Next Topic Installed with Change Management - Core Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics Share Installed with Change Management - Core Several types of components are installed with the Change Management - Core. Script includes installed with Change Management - Core Change Management - Core adds the following script includes. Script include Description ChangeCIAjaxProcessor Provides a client API for information about the Affected CI for Proposed Changes. ChangeProposed Handles when the proposed changes can be made given the associated change task. ChangeProcessSNC Base API extended by all types of Change Request. ChangeProcess The change request base API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. StandardChangeProcessSNC Base API extended by StandardChangeProcess. StandardChangeProcess The standard change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. EmergencyChangeProcessSNC Base API extended by EmergencyChangeProcess. EmergencyChangeProcess The emergency change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. NormalChangeProcessSNC Base API extended by NormalChangeProcess. NormalChangeProcess The normal change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. ChangePolicyApprovalActivitySNC Provides the functionality for the Change Approval Policy activity. To modify behavior, use the provided ChangePolicyApprovalActivity extension to override functions defined within this Script Include. ChangePolicyApprovalActivity The script in the Change Approval Policy activity refers to this Script Include. To modify behavior, use this Script Include to override functions defined in the ChangePolicyApprovalActivitySNC Script Include. Tables installed with Change Management core Change Management - Core modifies the following table. Table Description Task CI[task_ci] Adds Manual Proposed Change (manual_proposed_change) field if the proposed change has been made manually rather than through the Mass Update CI feature Business rules installed with Change Management - Core Change Management- Core installs the following business rules. These business rules are invoked to enforce data restrictions on change request GlideRecord updates. They also help in unifying the data experience for Change Management, such that the REST API feature, JavaScripting API feature, and the GlideRecord updates all behave in an uniform way as the user interface. These business rules are available in Change Management - Core.Table 1. Business rules in Change Management - Core Business rule Table Description Mandatory Closure Information change_request Close notes and Close code are mandatory when closing a change request. Mandatory Assignment Group change_request Assignment group is mandatory for in-progress change requests. Mandatory on-hold reason change_request On hold reason is mandatory when a change request is on hold. Prevent Type change to Standard change_request Prevent type change to standard for change requests. Read only State change_request Make change request read only if it is on hold. Read only CI when not New change_request Configuration item cannot change for in-progress change requests. Read only CAB details change_request Change requests that go through CAB are read only when in Scheduled, Implement, Review, Closed, or Canceled state. Read only Type when not New change_request Type field is read only for in-progress change requests Validate Close Closed change_request Prevent close code from holding an invalid value. On this page Send Feedback Previous Topic Next Topic
Installed with Change Management - Core Several types of components are installed with the Change Management - Core. Script includes installed with Change Management - Core Change Management - Core adds the following script includes. Script include Description ChangeCIAjaxProcessor Provides a client API for information about the Affected CI for Proposed Changes. ChangeProposed Handles when the proposed changes can be made given the associated change task. ChangeProcessSNC Base API extended by all types of Change Request. ChangeProcess The change request base API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. StandardChangeProcessSNC Base API extended by StandardChangeProcess. StandardChangeProcess The standard change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. EmergencyChangeProcessSNC Base API extended by EmergencyChangeProcess. EmergencyChangeProcess The emergency change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. NormalChangeProcessSNC Base API extended by NormalChangeProcess. NormalChangeProcess The normal change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. ChangePolicyApprovalActivitySNC Provides the functionality for the Change Approval Policy activity. To modify behavior, use the provided ChangePolicyApprovalActivity extension to override functions defined within this Script Include. ChangePolicyApprovalActivity The script in the Change Approval Policy activity refers to this Script Include. To modify behavior, use this Script Include to override functions defined in the ChangePolicyApprovalActivitySNC Script Include. Tables installed with Change Management core Change Management - Core modifies the following table. Table Description Task CI[task_ci] Adds Manual Proposed Change (manual_proposed_change) field if the proposed change has been made manually rather than through the Mass Update CI feature Business rules installed with Change Management - Core Change Management- Core installs the following business rules. These business rules are invoked to enforce data restrictions on change request GlideRecord updates. They also help in unifying the data experience for Change Management, such that the REST API feature, JavaScripting API feature, and the GlideRecord updates all behave in an uniform way as the user interface. These business rules are available in Change Management - Core.Table 1. Business rules in Change Management - Core Business rule Table Description Mandatory Closure Information change_request Close notes and Close code are mandatory when closing a change request. Mandatory Assignment Group change_request Assignment group is mandatory for in-progress change requests. Mandatory on-hold reason change_request On hold reason is mandatory when a change request is on hold. Prevent Type change to Standard change_request Prevent type change to standard for change requests. Read only State change_request Make change request read only if it is on hold. Read only CI when not New change_request Configuration item cannot change for in-progress change requests. Read only CAB details change_request Change requests that go through CAB are read only when in Scheduled, Implement, Review, Closed, or Canceled state. Read only Type when not New change_request Type field is read only for in-progress change requests Validate Close Closed change_request Prevent close code from holding an invalid value.
Installed with Change Management - Core Several types of components are installed with the Change Management - Core. Script includes installed with Change Management - Core Change Management - Core adds the following script includes. Script include Description ChangeCIAjaxProcessor Provides a client API for information about the Affected CI for Proposed Changes. ChangeProposed Handles when the proposed changes can be made given the associated change task. ChangeProcessSNC Base API extended by all types of Change Request. ChangeProcess The change request base API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. StandardChangeProcessSNC Base API extended by StandardChangeProcess. StandardChangeProcess The standard change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. EmergencyChangeProcessSNC Base API extended by EmergencyChangeProcess. EmergencyChangeProcess The emergency change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. NormalChangeProcessSNC Base API extended by NormalChangeProcess. NormalChangeProcess The normal change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. ChangePolicyApprovalActivitySNC Provides the functionality for the Change Approval Policy activity. To modify behavior, use the provided ChangePolicyApprovalActivity extension to override functions defined within this Script Include. ChangePolicyApprovalActivity The script in the Change Approval Policy activity refers to this Script Include. To modify behavior, use this Script Include to override functions defined in the ChangePolicyApprovalActivitySNC Script Include. Tables installed with Change Management core Change Management - Core modifies the following table. Table Description Task CI[task_ci] Adds Manual Proposed Change (manual_proposed_change) field if the proposed change has been made manually rather than through the Mass Update CI feature Business rules installed with Change Management - Core Change Management- Core installs the following business rules. These business rules are invoked to enforce data restrictions on change request GlideRecord updates. They also help in unifying the data experience for Change Management, such that the REST API feature, JavaScripting API feature, and the GlideRecord updates all behave in an uniform way as the user interface. These business rules are available in Change Management - Core.Table 1. Business rules in Change Management - Core Business rule Table Description Mandatory Closure Information change_request Close notes and Close code are mandatory when closing a change request. Mandatory Assignment Group change_request Assignment group is mandatory for in-progress change requests. Mandatory on-hold reason change_request On hold reason is mandatory when a change request is on hold. Prevent Type change to Standard change_request Prevent type change to standard for change requests. Read only State change_request Make change request read only if it is on hold. Read only CI when not New change_request Configuration item cannot change for in-progress change requests. Read only CAB details change_request Change requests that go through CAB are read only when in Scheduled, Implement, Review, Closed, or Canceled state. Read only Type when not New change_request Type field is read only for in-progress change requests Validate Close Closed change_request Prevent close code from holding an invalid value.
Installed with Change Management - Core Several types of components are installed with the Change Management - Core. Script includes installed with Change Management - Core Change Management - Core adds the following script includes. Script include Description ChangeCIAjaxProcessor Provides a client API for information about the Affected CI for Proposed Changes. ChangeProposed Handles when the proposed changes can be made given the associated change task. ChangeProcessSNC Base API extended by all types of Change Request. ChangeProcess The change request base API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. StandardChangeProcessSNC Base API extended by StandardChangeProcess. StandardChangeProcess The standard change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. EmergencyChangeProcessSNC Base API extended by EmergencyChangeProcess. EmergencyChangeProcess The emergency change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. NormalChangeProcessSNC Base API extended by NormalChangeProcess. NormalChangeProcess The normal change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. ChangePolicyApprovalActivitySNC Provides the functionality for the Change Approval Policy activity. To modify behavior, use the provided ChangePolicyApprovalActivity extension to override functions defined within this Script Include. ChangePolicyApprovalActivity The script in the Change Approval Policy activity refers to this Script Include. To modify behavior, use this Script Include to override functions defined in the ChangePolicyApprovalActivitySNC Script Include. Tables installed with Change Management core Change Management - Core modifies the following table. Table Description Task CI[task_ci] Adds Manual Proposed Change (manual_proposed_change) field if the proposed change has been made manually rather than through the Mass Update CI feature Business rules installed with Change Management - Core Change Management- Core installs the following business rules. These business rules are invoked to enforce data restrictions on change request GlideRecord updates. They also help in unifying the data experience for Change Management, such that the REST API feature, JavaScripting API feature, and the GlideRecord updates all behave in an uniform way as the user interface. These business rules are available in Change Management - Core.Table 1. Business rules in Change Management - Core Business rule Table Description Mandatory Closure Information change_request Close notes and Close code are mandatory when closing a change request. Mandatory Assignment Group change_request Assignment group is mandatory for in-progress change requests. Mandatory on-hold reason change_request On hold reason is mandatory when a change request is on hold. Prevent Type change to Standard change_request Prevent type change to standard for change requests. Read only State change_request Make change request read only if it is on hold. Read only CI when not New change_request Configuration item cannot change for in-progress change requests. Read only CAB details change_request Change requests that go through CAB are read only when in Scheduled, Implement, Review, Closed, or Canceled state. Read only Type when not New change_request Type field is read only for in-progress change requests Validate Close Closed change_request Prevent close code from holding an invalid value.
Script includes installed with Change Management - Core Change Management - Core adds the following script includes. Script include Description ChangeCIAjaxProcessor Provides a client API for information about the Affected CI for Proposed Changes. ChangeProposed Handles when the proposed changes can be made given the associated change task. ChangeProcessSNC Base API extended by all types of Change Request. ChangeProcess The change request base API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. StandardChangeProcessSNC Base API extended by StandardChangeProcess. StandardChangeProcess The standard change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. EmergencyChangeProcessSNC Base API extended by EmergencyChangeProcess. EmergencyChangeProcess The emergency change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. NormalChangeProcessSNC Base API extended by NormalChangeProcess. NormalChangeProcess The normal change request API. Provides an abstraction from the legacy and new change types and state models. If customization is required please override functions here. ChangePolicyApprovalActivitySNC Provides the functionality for the Change Approval Policy activity. To modify behavior, use the provided ChangePolicyApprovalActivity extension to override functions defined within this Script Include. ChangePolicyApprovalActivity The script in the Change Approval Policy activity refers to this Script Include. To modify behavior, use this Script Include to override functions defined in the ChangePolicyApprovalActivitySNC Script Include.
Tables installed with Change Management core Change Management - Core modifies the following table. Table Description Task CI[task_ci] Adds Manual Proposed Change (manual_proposed_change) field if the proposed change has been made manually rather than through the Mass Update CI feature
Business rules installed with Change Management - Core Change Management- Core installs the following business rules. These business rules are invoked to enforce data restrictions on change request GlideRecord updates. They also help in unifying the data experience for Change Management, such that the REST API feature, JavaScripting API feature, and the GlideRecord updates all behave in an uniform way as the user interface. These business rules are available in Change Management - Core.Table 1. Business rules in Change Management - Core Business rule Table Description Mandatory Closure Information change_request Close notes and Close code are mandatory when closing a change request. Mandatory Assignment Group change_request Assignment group is mandatory for in-progress change requests. Mandatory on-hold reason change_request On hold reason is mandatory when a change request is on hold. Prevent Type change to Standard change_request Prevent type change to standard for change requests. Read only State change_request Make change request read only if it is on hold. Read only CI when not New change_request Configuration item cannot change for in-progress change requests. Read only CAB details change_request Change requests that go through CAB are read only when in Scheduled, Implement, Review, Closed, or Canceled state. Read only Type when not New change_request Type field is read only for in-progress change requests Validate Close Closed change_request Prevent close code from holding an invalid value.
