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Conflict detection

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Conflict detection

Conflict detection identifies potential scheduling conflicts for a change request based on the configuration items, planned start date, and the planned end date in scope for the change. Conflict detection also checks any related blackout or maintenance schedules and other active change requests to determine if a scheduling conflict exists.

Conflict detection identifies conflicts for any of the following reasons:
  • The configuration items are already scheduled at the given date and time.
  • A parent of the configuration item is already scheduled at the given date and time.
  • A child of the configuration item is already scheduled at the given date and time.
  • The configuration item is not in the maintenance window.
  • A parent of the configuration item is not in the maintenance window.
  • A child of the configuration item is not in the maintenance window.
  • The configuration item is in a blackout window.
  • A parent of the configuration item is in a blackout window.
  • A child of the configuration item is in a blackout window.
  • The assigned to person is already scheduled at the given date and time.

If conflicts are identified, the Conflict status field is updated to reflect a conflict. An error message directs you to the Conflict form section of the Change request form to review conflicts. When you create a change request and provide a configuration item, planned start date, and planned end date, or update any of these values, conflict detection executes automatically.

To manually execute conflict detection, click Check conflicts in the Conflicts form section.

The Conflicts form section lists specific conflict details including the type of conflict, conflicting schedule, and conflicting change request. If you need to resolve a conflict before requesting approval, modify the Planned start date and Planned end date fields in the Schedule form section.

You can also use the Conflict Calendar to visually display any scheduling conflicts identified. To reschedule the change request, click the change request record or use the drag-and-drop feature to move the change request to another time.

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