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Conflict detection

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Conflict detection

Conflict detection identifies potential scheduling conflicts for a change request based on the configuration items, planned start date, and the planned end date in scope for the change. It also checks any related blackout or maintenance schedules and other active change requests to determine if a scheduling conflict exists.

Conflict detection identifies conflicts for any of the following reasons:
  • The configuration items are already scheduled at the given date and time.
  • A parent of the configuration item is already scheduled at the given date and time.
  • A child of the configuration item is already scheduled at the given date and time.
  • The configuration item is not in the maintenance window.
  • A parent of the configuration item is not in the maintenance window.
  • A child of the configuration item is not in the maintenance window.
  • The configuration item are in a blackout window.
  • A parent of the configuration item is in a blackout window.
  • A child of the configuration item is in a blackout window.
  • The assigned to the person is already scheduled at the given date and time.

If conflicts are identified, the Conflict status field is updated to reflect a conflict and an error message directs you to the Conflict form section of the Change request form to review conflicts. When you create a change request and provide a configuration item, planned start date, and planned end date or update any of those values, conflict detection is executed automatically.

To manually execute conflict detection click the Check conflicts button in the Conflicts form section.

The Conflicts form section lists specific conflict details including the type of conflict, conflicting schedule or conflicting change request. If a conflict needs to be resolved before requesting approval, modify the Planned start date and Planned end date fields in the Schedule form section.

You can also use the Conflict Calendar to visually display any scheduling conflicts identified. To reschedule the change request, click the change request record or drag and drop it to another time.

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