On-call scheduling provides a way to determine which member of a user group is available to complete a task, for example to find the right person to assign an incident.

You can regularly rotate on-call positions among some or all members of a group of users. This is called a shift.

On-call scheduling also helps you to determine who is the current primary contact for a task, and to escalate notifications for a group. The on-call scheduling assignment or escalation workflow is initiated by trigger rules.

On-call scheduling works best with the Notify plugin as recipients can respond to assignment or acknowledgment alerts via phone call or text message.