Contents IT Service Management Previous Topic Next Topic On-call scheduling Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share On-call scheduling On-call scheduling provides a way to determine which member of a user group is available to complete a task, for example to find the right person to assign an incident. You can regularly rotate on-call positions among some or all members of a group of users. This is called a shift. On-call scheduling also helps you to determine who is the current primary contact for a task, and to escalate notifications for a group. The on-call scheduling assignment or escalation workflow is initiated by trigger rules. On-call scheduling works best with the Notify plugin as recipients can respond to assignment or acknowledgment alerts via phone call or text message. Explore On-call scheduling concepts Upgrade to on-call scheduling Upgrade to Madrid Domain separation and On-Call Scheduling Set up Activate on-call scheduling Configure on-call shift settings Administer View on-call schedules View the on-call calendar Create a trigger rule Create an on-call schedule On-call scheduling escalations Use On-call scheduling management On-call scheduling ITIL functions Develop Developer training Developer documentation Integrate Use Notify with on-call scheduling Troubleshoot and get help Ask or answer questions in the IT Service Management community Search the HI knowledge base for known error articles Contact ServiceNow Support On this page Send Feedback Previous Topic Next Topic
On-call scheduling On-call scheduling provides a way to determine which member of a user group is available to complete a task, for example to find the right person to assign an incident. You can regularly rotate on-call positions among some or all members of a group of users. This is called a shift. On-call scheduling also helps you to determine who is the current primary contact for a task, and to escalate notifications for a group. The on-call scheduling assignment or escalation workflow is initiated by trigger rules. On-call scheduling works best with the Notify plugin as recipients can respond to assignment or acknowledgment alerts via phone call or text message. Explore On-call scheduling concepts Upgrade to on-call scheduling Upgrade to Madrid Domain separation and On-Call Scheduling Set up Activate on-call scheduling Configure on-call shift settings Administer View on-call schedules View the on-call calendar Create a trigger rule Create an on-call schedule On-call scheduling escalations Use On-call scheduling management On-call scheduling ITIL functions Develop Developer training Developer documentation Integrate Use Notify with on-call scheduling Troubleshoot and get help Ask or answer questions in the IT Service Management community Search the HI knowledge base for known error articles Contact ServiceNow Support
On-call scheduling On-call scheduling provides a way to determine which member of a user group is available to complete a task, for example to find the right person to assign an incident. You can regularly rotate on-call positions among some or all members of a group of users. This is called a shift. On-call scheduling also helps you to determine who is the current primary contact for a task, and to escalate notifications for a group. The on-call scheduling assignment or escalation workflow is initiated by trigger rules. On-call scheduling works best with the Notify plugin as recipients can respond to assignment or acknowledgment alerts via phone call or text message. Explore On-call scheduling concepts Upgrade to on-call scheduling Upgrade to Madrid Domain separation and On-Call Scheduling Set up Activate on-call scheduling Configure on-call shift settings Administer View on-call schedules View the on-call calendar Create a trigger rule Create an on-call schedule On-call scheduling escalations Use On-call scheduling management On-call scheduling ITIL functions Develop Developer training Developer documentation Integrate Use Notify with on-call scheduling Troubleshoot and get help Ask or answer questions in the IT Service Management community Search the HI knowledge base for known error articles Contact ServiceNow Support
