On-call scheduling

On-call scheduling provides a way to determine which member of a user group is available to complete a task, for example to find the right person to assign an incident.

You can regularly rotate on-call positions among some or all members of a group of users. This is called a shift.

On-call scheduling also helps you to determine who is the current primary contact for a task, and to escalate notifications for a group. The on-call scheduling assignment or escalation workflow is initiated by trigger rules.

On-call scheduling works best with the Notify plugin as recipients can respond to assignment or acknowledgment alerts via phone call or text message.

Explore On-call scheduling concepts Upgrade to on-call scheduling Upgrade to Madrid Domain separation and On-Call Scheduling	Set up Activate on-call scheduling Configure on-call shift settings	Administer View on-call schedules View the on-call calendar Create a trigger rule Create an on-call schedule On-call scheduling escalations
Use On-call scheduling management On-call scheduling ITIL functions	Develop Developer training Developer documentation	Integrate Use Notify with on-call scheduling
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