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Change shift escalation settings

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Change shift escalation settings

Shift escalations are set after the wizard has been completed.

Before you begin

Role required: rota_admin or admin

About this task

Escalation type determines the order in which certain members of a group are notified about the escalation. The escalation type depends on the number of rosters. Its value is automatically set to Rotate Through Members if a shift has only one roster. The escalation chain goes through all members of that roster. If a shift has more than one roster, its value is Rotate Through Rosters. The escalation chain goes through all the rosters to determine who to notify.

Catch-all identifies the user who should receive notifications in case none of the persons who are on-call accepted the incident assignment. It can be none, a group manager, an individual, or all roster members.


  1. Navigate to On-Call Scheduling > My Group Schedules.
  2. Select the shift to edit.
  3. Change the escalation settings.
  4. Click Update.