Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Change shift escalation settings

Log in to subscribe to topics and get notified when content changes.

Change shift escalation settings

Shift escalations are set after the wizard has been completed.

Before you begin

Role required: rota_admin or admin

About this task

Escalation type determines the order in which certain members of a group are notified about the escalation. The escalation type depends on the number of rosters. Its value is automatically set to Rotate Through Members if a shift has only one roster. The escalation chain goes through all members of that roster. If a shift has more than one roster, its value is Rotate Through Rosters. The escalation chain goes through all the rosters to determine who to notify.

Catch-all identifies the user who should receive notifications in case none of the persons who are on-call accepted the incident assignment. It can be none, a group manager, an individual, or all roster members.

Procedure

  1. Navigate to On-Call Scheduling > My Group Schedules.
  2. Select the shift to edit.
  3. Change the escalation settings.
  4. Click Update.
Feedback