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Map a single application service

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Map a single application service

In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.

Before you begin

Role required: sm_admin

About this task

You can map single application services in addition to bulk mapping, which is very effective at mapping multiple application services, but is not precise. You may need to individually map application services omitted during bulk mapping.

The most important attribute you must know and configure for your application service is an entry point.

An entry point is how clients access an application service. Usually, it is either a URL or a combination of the IP address and port. Service Mapping starts the mapping process from this point. For example, to map your electronic mailing application service, define an IP address or host name of the email server as an entry point.

Entry points vary depending on the nature of the application service. Service Mapping comes with a wide range of preconfigured entry point types that cover many commonly used applications.

In addition to entry points that Service Mapping can discover, you may add entry points that Service Mapping cannot discover. You may want to add such an entry point as an indication that your application service contains a device or application.

Also, you must define an owner for your application service. The application service owner is a user who is familiar with the infrastructure and applications making up the service. This user is the application service SME who provides information necessary for a successful creation of an application service. Once a service is mapped, this user reviews the results and either approves it or suggests changes.

After Service Mapping discovers CIs belonging to your application service for the first time, it then runs discovery on CIs again to find changes and updates. Discovery schedules determine which CIs Service Mapping rediscovers and how often.

All application services, both manually created and discovered by Service Mapping, are stored in the Application Service [cmdb_ci_service_discovered] table.


  1. Navigate to Service Mapping > Home.
    The Home page displays only information on application services that Service Mapping can discover or already discovered. This page does not display information on application services that are created manually or using the API.
  2. Click Additional options under the Map tile.
  3. Click Define A Single Service Map.
  4. Define the basic application service attributes:
    Field Description
    Name Enter the application service name. This name must be unique. Use self-explanatory names such as mailing service or printing service.
    Owner Select an owner who is responsible for this application service in the organization.

    If the owner name does not appear in the list, create a user for this person and assign the sm_app_owner role to this user. Alternatively, choose a user with the sm_admin role.

  5. If you do not know the entry points, request them from the application service owner:
    1. Click the Request data link.
      The Request for data window opens.
    2. If the Assigned to list is blank, select the name of the application service owner.
    3. Enter your questions about this application service in the Description field.
      For example, you can ask what the entry points are.
    4. Click Submit.
      The system opens ServiceNow task for the owner and automatically sends an email notification.
    5. Once the owner provides missing information, you receive an email notification. Click the link in the email to open the Questionnaire screen for the relevant application service.
    6. Review information added by the owner on the Other Entry Points and Components tabs.
    7. Continue with the next step.
  6. To add an entry point that Service Mapping can discover, perform these steps.
    1. Click Click Discoverable by Service Mapping.
      The page offers tiles for applications most commonly used for entry points.
    2. Click the tile matching the application to which the entry point belongs. For example, Web Application if you create an application service with a web interface. If tiles do not contain the necessary application, click See More Types to choose from a list of all preconfigured entry point types.

      If the required entry point type does not appear in the list, you may need to create it as described in Create entry point types for Service Mapping.

    3. Configure attributes for the entry point as described in Entry point attributes.
      Entry point parameters depend on the type you select.
    4. Click Add.
      The entry point is added under Entry Points.
    5. To add more entry points, click Add Entry Point and repeat step 6.
  7. To add a static entry point that Service Mapping cannot discover, perform these steps.
    1. Click Manually created.
    2. Define the CI to serve as the entry point.
      Field Description
      CI Type Select the CI type (CI class) for the CI you are adding. Every CI belongs to a CI type which contains a set of attributes configured for this kind of CI, for example, cmdb_ci_appl for applications.
      CI Name Select the CI from the list of CIs of the selected CI type.
      The CI type list includes only allowed CI types. For example, you cannot add an application cluster.
    3. Click Submit.
  8. To save attributes you have defined up until this moment and carry on configuring attributes for this application service, click Save or Update.
    Service Mapping saves the new application service in the application service [cmdb_ci_service_discovered] table. It also starts the discovery process in the background.
  9. To save definitions, discover this application service, and navigate to the map for this application service, click Discover.
    Service Mapping starts the discovery process. The map for this application service page opens and displays the mapping in progress. The application service status changes to In Progress.

What to do next