Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Request Service Mapping

Log in to subscribe to topics and get notified when content changes.

Request Service Mapping

Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel.

Before you begin

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days.

If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the product on a sub-production instance without charge, follow these steps.

Role required: none

About this task

The following plugins are activated automatically when Service Mapping (com.snc.service-mapping) is activated:
  • Discovery (com.snc.discovery)
  • Pattern Designer (com.snc.pattern.designer)
  • Cloud Management Core (
  • Performance Analytics - Content Pack - Service Mapping (
  • Event Management and Service Mapping Core (com.snc.service-watch)
    Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).


  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. On the form, fill in the fields.
    Table 1. Plugin activation form
    Field Description
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time that must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Information that would be helpful for the ServiceNow personnel activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.