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Fix errors in individual application service maps

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Fix errors in individual application service maps

You can address discovery issues in each application service map individually.

Before you begin

Role required: sm_admin

About this task

You can fix errors in individual application services at any time. When you perform initial mapping of application services in your organization, you typically fix errors in individual application services after resolving errors in multiple services, in bulk. You may also need to fix errors in an approved and completed application service at a later stage.

Figure 1. Service Mapping workflow

Fixing errors in individual application services as part of the Service Mapping workflow

Procedure

  1. Alternatively, if Service Mapping is deployed, navigate to Service Mapping > Services > Application Services.
  2. Click View Map next to the relevant application service.
  3. Ensure that the map opens in Edit mode.

    Discovery messages appear below the map.
    CIs discovered with errors appear with the warning icon (The Warning icon) on the map. Discovery messages on the Discovery Messages tab give short error descriptions.
  4. (Optional) Group errors by types by clicking Group Errors.
    The discovery error messages on the Discovery Messages tab appear grouped by predefined types, error codes.
  5. To review and fix an error from the list, click Handle Error next to the error description.
    Or
  6. To review the first error in the largest error group, click Handle Next Error at the left top corner of the map.
  7. To learn how to resolve the error, click Open instructions under Action on Selected in the right pane.
    Note: Instructions are available only for the most common errors.
    The Instructions window opens.
  8. Click the relevant semi-automated resolution option to resolve the error under Action on Selected in the right pane.
    Error resolution options vary, because they depend on the specific discovery error associated with the selected CI.
    Use this optionTo do this
    Add Management IP Define the management IP for the server hosting the application, which Service Mapping failed to discover.
    Create new WMI credentials Open the Windows Credentials form and configure missing Windows credentials for the selected CI. See Windows credentials.
    Create new SSH credentials Open the SSH Credentials form and configure missing SSH credentials for the selected CI. See SSH credentials.
    Create new SSH private key Open the SSH private keys form and configure missing credentials for the selected CI. See SSH private key credential type.
    Create new SNMP credentials Open the SNMP credentials form and configure missing SNMP credentials for the selected CI. See SNMP credentials .
    Show Discovery Log See the log to understand at what stage an error occurred and what caused it.
    Skip and resume Manually add the CI whose discovery failed and configure attributes of the entry point from which Service Mapping continues discovery. For more information, see Skip errors to continue discovering an application service.
    Retry discovery Run the discovery process for the selected CI after trying to resolve a discovery error associated with it.
    View affected services Display a list of all services affected by the selected error. In the list, click a service to view service details.
  9. If there are no instructions or semi-automated resolution options available, fix errors based on symptoms and discovery messages.
  10. To ignore an irrelevant error, right-click its error message on the Discovery Messages tab and select Toggle Ignore State.
    The ignored error disappears from the map and from the list of discovery error messages.
    Note: If necessary, you can still display ignored errors by switching on the Include Ignored Errors option under More Options menu. For more info, see Modify view for an application service map.
  11. Click Handle Next Error to review the next error in the largest error group.
  12. When finished reviewing and handling errors, click anywhere in the map to close the Resolve Error pane.

What to do next

If you resolved most errors, send the application service for review.
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