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Review and approval of application service maps

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Review and approval of application service maps

After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the IT service maps.

You must have Service Mapping enabled to map or review application services.

Users who perform review and approval have the roles of a Service Mapping administrator and an application service owner. The Service Mapping administrator is responsible for mapping, fixing, and maintaining Application services. Theapplication service owner checks that the application service maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on application service maps for the Service Mapping administrator to implement.

The review and approval process is performed in the following stages:
  1. After the initial mapping of application services, the administrator fixes errors and sends individual application services for review. The system creates a service process task assigned to the application service owner and sends an email notification about it.
  2. Theapplication service owner checks that the application service maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on application service maps for the Service Mapping administrator to implement. The service process task assigned to the owner closes. The system sends an email notification to the administrator that the owner posted comments.
  3. The administrator receives the email notification, views owner requests and implements them.
  4. The administrator resends the application service maps for review. The system again creates a service process task assigned to the application service owner and sends an email notification about it.
  5. If the revised application service maps are satisfactory, the application service owner approves them. If not, the owner requests further fixes, which the administrator must address.

To see documentation for a review phase, click the relevant box in the diagram.

Approval flow for individual application servicesSend the application service for reviewReview the business service and request fixesReview and implement owner's requestsResend the application services for reviewReview and approve the application service

The process of application service review may take some time as it requires making changes and repeatedly running the mapping process on the application service. Typically, it takes several iterations to arrive at the desired result.

Once the owner approves an application service, the application service status changes to Approved and it appears in the list of completed application services on the Home page.

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