This is an overview of domain separation and Service Mapping. Domain
separation enables you to separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including
which users can see and access data.
Overview
Support: Level
1
Domain separation is
supported in this application. Not all ServiceNow applications support domain
separation; some include limitations on the data and administrative settings that can be
domain separated. To learn more, see Application support for domain
separation.In ServiceNow environments where domain separation is configured, customers can view or
manage only application services in
domains to which customers have access.
How domain separation works in Service Mapping
Because of the nature of patterns in Service Mapping, domain separation is
handled in a slightly different way than simply configuring separate domains.
- When creating an application service, the application service is assigned to
the user's domain.
- When manually adding a CI to an application service, you can choose
only CIs that belong to the service domain.
- When manually adding connections to CIs to an application service, users must
belong to the same domain as the application service.
