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Domain separation and Service Mapping

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Domain separation and Service Mapping

This is an overview of domain separation and Service Mapping. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.


Support: Level 1

Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

In ServiceNow environments where domain separation is configured, customers can view or manage only application services in domains to which customers have access.

How domain separation works in Service Mapping

Because of the nature of patterns in Service Mapping, domain separation is handled in a slightly different way than simply configuring separate domains.

  • When creating an application service, the application service is assigned to the user's domain.
  • When manually adding a CI to an application service, you can choose only CIs that belong to the service domain.
  • When manually adding connections to CIs to an application service, users must belong to the same domain as the application service.