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Creation of actual application services during planning

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Creation of actual application services during planning

You create each application service individually even if you simultaneously added multiple application services to the phase.

Fresh install deployments do not have the Service Map Planner module. The improved planning functionality is provided as an integral part of the new Service Mapping user interface. For more information, see KB0689681: Features replacing deprecated Service Planner in Service Mapping.

After you created phases and populated them with application services, you are ready to look at individual application service in a phase. Application services in phases are only planned services, they are drafts. You are going to create actual application services based on them. The actual application service inherits all information defined for the planned service. This new actual application service appears in the list of all application services and has the Non-Operational state.

The following users collaborate to create actual application services:
  • Service deployment owner

    Ideally, only the service deployment owner should create the actual application service, however, any user with the sm_admin role can perform this task.

  • Application owner

    The application service owner is a user who is familiar with the infrastructure and applications making up the service. This user is the application service SME who provides information necessary for a successful creation of an application service. Once a service is mapped, this user reviews the results and either approves it or suggests changes. The owner cannot create or modify application services.

Notice that although service deployment owner fixes the actual application service, the application owner provides feedback and approves the draft version of it - the planned application service. It allows you to have all the information related to planning and creation of the application service in one central place.

Creating an actual application service during planning has the following flow: