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Application service maps

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Application service maps

Get introduced to application service maps. Maps offer you a visualization of data on configuration items (CIs) comprising application services, and relations and connections between these CIs.

A new map is created every time you manually create an application service or map an application service using Service Mapping. The system updates the map every time you add CIs to the application service or Service Mapping runs discovery for CIs belonging to this application service.

The following user interface screens refer to application services as business services: Business Service Group Responsibilities, Approve, Service Mapping Properties, and Service Map Planner.

Information and actions available on a map depend on your role:
  • As a Service user [app_service_user] or Service Mapping user [sm_user], you can view the map in the View mode.
  • As a Service administrator [app_service_admin] or Service Mapping administrator [sm_admin], you can view application services in View mode and modify services in Edit mode.
  • As a Service Mapping administrator [sm_admin], you can view discovery messages and errors generated by Service Mapping and modify services in the Edit mode. You can also reload the map to ensure the map reflects the latest information.
  • As a Service owner [sm_app_owner] role, you can review, provide feedback, and approve services discovered using Service Mapping in the View mode.

Also, actions and information related to automatic discovery using Service Mapping are not available for CIs that Service Mapping cannot discover. For example, you do not see the tab for Discovery Messages for a manually created application service that Service Mapping does not discover.

Map window

Beside the map itself, the map window also displays the Properties pane and tabs with additional information.

Service Mapping Map window
You can navigate to a different application service map directly from this window by selecting it from the list:

Select the required application service from the list.
By default, the entire map is shown in the center of the visible map area of the window. You can zoom in and out as well as position the map depending on what segment of the map you must see using these controls:

Control zoom and positioning of your map.
You can also click anywhere in the map area and drag the required segment of the map into the visible area.

You can view changes made to an application service as a whole and to individual CIs belonging to a service by choosing a time range. For more information, see View the change history of application services.

Map elements and their appearance

Every map consists of icons representing CIs and arrows that represent the connections between them.

Two CIs with a connection line between them.
Some map elements can contain other elements such as in the case of application clusters. On the map, application clusters appear as a stack of CIs with the plus (+) symbol next to it. The cluster label shows the number of CIs in this cluster with the multiplication sign.

The graphic shows a cluster of the application cluster type.
When the CI has inclusions, the CI icon has the plus (+) symbol next to it and shows the contained application when you expand it.

The graphic shows a cluster of the inclusion type.
An OS cluster appears as a CI with the plus (+) symbol and the number of CIs in this cluster.

The graphic shows an OS cluster element.

CI attributes and CI-related messages

When a map is loaded and no elements are selected, the Properties pane shows the details of this application service.

A selected device, application, or connector appears in blue and is highlighted. Information about the selected map element is displayed in the Properties pane on the right of the map. The Properties pane contains the links to the Detailed Properties page.

The Properties pane shows attributes for connections and CIs.
The attributes for the server hosting applications and applications themselves are shown separately inside the Properties pane.

The Properties pane shows attributes for hosts and applications separately.
If there is any information related to the selected CI or connection, it is highlighted on the tab at the bottom of the window.

Select a CI to display information related to it.
When you select information on a tab at the bottom of the map window, the related CI displays in yellow.

Selecting message marks the related CI yellow.

Map indicators

You can show additional information for a CI or application service itself by displaying its related records such as alerts, outages, incidents, and problems. If you enable this feature, record indicators appear next to relevant CIs and next to the application service name. Records themselves are displayed on the tabs at the bottom of the map window.

Indicators for application service and a problem record

Map views

You can customize a map view to exclude irrelevant information and increase clarity as described in Modify view for an application service map.