Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

View root cause CIs in a business service map

Log in to subscribe to topics and get notified when content changes.

View root cause CIs in a business service map

For alerts associated with discovered business services or application services, you can view root cause CIs in a business service map on the Event Management dashboard.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

When you select a root cause CI, the business service map displays the business or application services that are impacted by the root cause CI.
Note: Session timeout settings do not apply to this screen, so the session will remain connected, even when there is no human interaction. If this is a concern, either log out or close the active tab in the browser.


  1. Navigate to Event Management > Dashboard.
  2. Double-click the tile of the business or application service for which you want to view root cause CIs.
  3. Underneath the map, click Root Cause CI and select a root cause CI to highlight in the business service map.

    The list of root cause CIs associated with the selected business service displays the following details:

    Table 1. Root Cause CI details
    Field Description
    Root Cause CI The CI that is determined to be the root cause in this alert group.
    Related Alerts The number of alerts in this alert group.
    Other Impacted Services The number of additional services that are impacted.
    Confidence Score The confidence score in the identification of the root cause CI.
  4. Double-click a root cause CI to display the alerts within this alert group.
  5. Select any alert to highlight the CIs that it is associated with, and view additional details about the alert.