Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Create an alert group

Log in to subscribe to topics and get notified when content changes.

Create an alert group

An alert group is a set of alerts that meet special criteria for a particular business service.

Before you begin

Navigate to Event Management > Services > Properties and ensure that the Enable alert group support (evt_mgmt.impact_calculation.alert_group_support) property is set to Yes.

Role required: evt_mgmt_admin or evt_mgmt_operator

About this task

The main motivation to use alert groups is a modeling solution based on data contained in the alert itself, as an alternative to using either discovered, application, or technical services.

Create alert groups to combine similar alerts that meet the specified criteria. Alert groups appear on the Event Management dashboard.

Note: Alert groups that are created in this procedure do not display in the Alerts console.

You can learn about Event Management basics, including alert groups, from this video:


  1. Navigate to Event Management > Services > Alert Groups.
  2. Click New
  3. Fill in the fields, as appropriate.
    Field Description
    Name The alert group name.
    Business criticality The importance of this service to the business. This field can determine disaster recovery strategies for this service.
    • 1 - most critical
    • 2 - somewhat critical
    • 3 - less critical
    • 4 - not critical
    Used for Specify the purpose of the alert group. Select from:
    • Production (Default)
    • Staging
    • QA
    • Test
    • Development
    • Demonstration
    • Training
    • Disaster recovery
    Owned by The party that is responsible for the business service.
    Email The email alias for the alert group.
    Business phone The phone number for the business.
    Operational status The status of the business service.
    • Operational: The business service is running. Impact calculation runs only on services in the Operational status.

      Select this option to use this business service. If you customized preconfigured options for this category, select the option whose value is set to 1. Event Management calculates impact only on business services in use.

      If you do not want to use this business service now, select one of these options:
    • Non-Operational: The business service is unavailable, disabled, or down.
    • Repair in progress: The business service is receiving maintenance.
    • DR Standby: The business service is available as a disaster recovery (DR) standby.
    • Ready: Prepared for use.
    • Retired: Withdrawn from active use.
    Comments Any additional notes and information.
    Service Group Members The business services group which contains this service.
    Filter The conditions for sending a notification to the alert group. The conditions must meet the alert values.
    Note: In the Filter field:
    • The filter that defines Alert Groups should not be on fields that do not appear in the em_alert_history table because impact calculation is not calculated properly. This situation occurs because fields like Event Count, Priority, and Priority Group are not copied to the em_alert_history table for impact calculation.
    • Do not specify a dynamic time condition. For example, in the filter, do not specify "Created" condition of "Last 45 minutes" because impact calculation is triggered by a change of Alert or Alert group. However, for the dynamic time condition, none of these conditions have changed. Do not specify a dynamic time condition
  4. Click Update.