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Event Management setup

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Event Management setup

After activating Event Management, set it up to receive and process events, and generate and analyze alerts.

Event Management setup without using guided setup

Set up Event Management by completing these tasks in the following order:
  1. Navigate to Event Management > Guided Setup and follow the configuration steps.
  2. Configure a MID Server to receive and process events via the MID Server.
  3. Configure connector definitions and connector instances to receive external events.
  4. Configure event field mappings and alert binding to manage alert generation.
  5. Alert management rules for resolving alerts, perform alert remediation, and CI remediation for alert management.
  6. Get a top-down discovery to receive CI relationships for software and hardware.
  7. Configure impact calculation for services, to establish priority for alert resolution.
  8. Configure alert groups to consolidate related alerts.
  9. Enable root cause analysis (RCA) for business services and for application services:
    1. Configure a dedicated RCA MID Server as described in Configure a MID Server for alert aggregation and RCA.
    2. Set the sa_analytics.rca_enabled property to true.
    3. To enable RCA for discovered business services, ensure that Service Mapping is enabled as described in Request Service Mapping. This step is not required for RCA for application services.
    4. Request Service Mapping
    5. Configure a MID Server for alert aggregation and RCA
  10. Configure any other general tasks that appear in this section as appropriate.
Note: Event Management does not support creating incidents on remote instances.
Note: Event Management does not support mobile devices.

Event Management setup using guided setup

Event Management guided setup provides a sequence of tasks that help you configure Event Management on your ServiceNow instance. To open Event Management guided setup, navigate to Guided Setup > ITOM Guided Setup. For more information about using the guided setup interface, see Using guided setup.