Use these guidelines to avoid common issues when you use Discovery and System Center Configuration Manager (SCCM) together.
You must decided if you will use Asset Intelligence (AI) or non-AI software data sources.
Because the software correlation data is tracked differently for each of these data sources,
you should avoid switching back and forth between the two. If you must switch between data
sources, remove all the software installation records imported by SCCM before the switch
When Software Asset Management is not enabled, software installation records are stored in
the Software Instance [cmdb_software_instance] table. When Software Asset Management is
enabled, software installation records are stored in the Software Installation
Note: If records are not removed before the switch, duplicate records may exist. In the event
that AI and non-AI data becomes mixed, clear the Software Installation table.
Overview of SCCM plugins
These are the plugins for the currently supported SCCM versions,
all of which support Asset Intelligence and Incremental Software Reconciliation:
- Microsoft SCCM 2007
- Microsoft SCCM 2012 v2
- Microsoft SCCM 2016
Note: If you upgrade your instance to a version of the Now
Platform that does not provide support for your version of SCCM, you can continue to use
that version. However, all new instances require the use of a supported SCCM
Upgrading to a new version
The ServiceNow SCCM integrations are self-contained and
can exist independently. They each use their own import set tables, data sources and
transform maps. However, all SCCM integrations will transform data into the same
tables within the ServiceNow CMDB. To avoid the data being overwritten by another
- Use one SCCM integration and disable all other SCCM scheduled imports.
- Perform a full import to clear the cmdb_software_instance table, the
cmdb_sam_sw_install table, and other tables of old SCCM data.
Note: It is possible to configure each plugin to integrate with SCCM 2007 or
2012 because the mechanism of the integration is actually the same, which is to
leverage Java Database Connectivity (JDBC) imports. However, a data source must
be modified if it is used for an SCCM version for which it was not written. Use
the plugin version that corresponds to the SCCM version for which the data
source is intended.
To change the SCCM integration:
- Disable the current integration by deactivating the SCCM import schedule.
- Activate the new SCCM plugin.
- Reimport all the software records when you are switching to an integration
that supports incremental imports of removed software.
For instructions on disabling the current SCCM import schedule, see Upgrade the SCCM integration