Contents IT Business Management Previous Topic Next Topic Resource Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Resource Management The ServiceNow® Resource Management application enables resource requesters, such as project managers or change managers, to create resource plans, request resources, and analyze resource availability and utilization. Resource managers use the application to allocate resources to tasks. The Resource Management application can be used in conjunction with any task on the platform, including project tasks, incidents, problems, or changes. Watch this four-minute video to learn about the purpose of Resource Management, creating resource plans, requesting and allocating resources, and analyzing resource availability and capacity for maximum resource utilization. <span><p class="p">Introduction to <span class="ph">Resource Management</span> including the purpose, resource planning, resource request and allocation, and resource availability and capacity analysis for maximum resource utilization.</p></span> With the Resource Management application: Resource requesters can create resource plans that specify group or user resources required by tasks. They can verify resource availability and make changes to their resource plans prior to requesting resources. Resource managers can view availability, existing allocations, and utilization for the requested resources and make allocations based on resource availability. Resource managers can perform what-if analysis by changing resource plan dates, resources, requested hours and proposed allocations to analyze impact on resource utilization and availability. The Resource Management application is activated as part of the Project Portfolio Suite with Financials. Resource management processThe resource plan is the key to understanding how resource management works.Resource Management propertiesThe Resource Management application provides several properties to control allocations, schedules, and other settings.Resource plansResource plans are the key element in resource management. Create requested allocations for a resource planRequested Allocations are automatically created when a resource plan is submitted and is in Planning state. If required, resource requesters can create new requested allocations for a resource plan in Planning or Rejected state. Resource managers can create requested allocations for the plans in Requested state.Resource allocationAfter resource requesters create a resource plan, resource managers can confirm the resources to move the plan to Confirmed state. Resource managers can then allocate resources to the plan and move it to Allocated state.Capacity planning overviewCapacity Planning page provides resource managers with a comprehensive view of capacity, allocations, and utilization of resources. As a resource manager, you can use it to review resource capacity and existing allocations and then confirm resources to a demand or project.Allocation workbenchThe allocation workbench provides resource managers with a comprehensive view of capacity, allocations, utilization, and availability for the resources. Use the workbench to make sure that your resources are being managed effectively.Resource schedulesResource management uses a default schedule named Resource Management Schedule.Resource eventsA resource event is a block of time that a resource spends on a task. Resource Management reportsResource Management reports provide resource requesters and resource managers with resource allocations, availability, and utilization.My CalendarAny user with the resource_user role can open My Calendar to view, add, and modify their planned work, actual work, operational work, administrative tasks, and personal activities. On this page Send Feedback Previous Topic Next Topic
Resource Management The ServiceNow® Resource Management application enables resource requesters, such as project managers or change managers, to create resource plans, request resources, and analyze resource availability and utilization. Resource managers use the application to allocate resources to tasks. The Resource Management application can be used in conjunction with any task on the platform, including project tasks, incidents, problems, or changes. Watch this four-minute video to learn about the purpose of Resource Management, creating resource plans, requesting and allocating resources, and analyzing resource availability and capacity for maximum resource utilization. <span><p class="p">Introduction to <span class="ph">Resource Management</span> including the purpose, resource planning, resource request and allocation, and resource availability and capacity analysis for maximum resource utilization.</p></span> With the Resource Management application: Resource requesters can create resource plans that specify group or user resources required by tasks. They can verify resource availability and make changes to their resource plans prior to requesting resources. Resource managers can view availability, existing allocations, and utilization for the requested resources and make allocations based on resource availability. Resource managers can perform what-if analysis by changing resource plan dates, resources, requested hours and proposed allocations to analyze impact on resource utilization and availability. The Resource Management application is activated as part of the Project Portfolio Suite with Financials. Resource management processThe resource plan is the key to understanding how resource management works.Resource Management propertiesThe Resource Management application provides several properties to control allocations, schedules, and other settings.Resource plansResource plans are the key element in resource management. Create requested allocations for a resource planRequested Allocations are automatically created when a resource plan is submitted and is in Planning state. If required, resource requesters can create new requested allocations for a resource plan in Planning or Rejected state. Resource managers can create requested allocations for the plans in Requested state.Resource allocationAfter resource requesters create a resource plan, resource managers can confirm the resources to move the plan to Confirmed state. Resource managers can then allocate resources to the plan and move it to Allocated state.Capacity planning overviewCapacity Planning page provides resource managers with a comprehensive view of capacity, allocations, and utilization of resources. As a resource manager, you can use it to review resource capacity and existing allocations and then confirm resources to a demand or project.Allocation workbenchThe allocation workbench provides resource managers with a comprehensive view of capacity, allocations, utilization, and availability for the resources. Use the workbench to make sure that your resources are being managed effectively.Resource schedulesResource management uses a default schedule named Resource Management Schedule.Resource eventsA resource event is a block of time that a resource spends on a task. Resource Management reportsResource Management reports provide resource requesters and resource managers with resource allocations, availability, and utilization.My CalendarAny user with the resource_user role can open My Calendar to view, add, and modify their planned work, actual work, operational work, administrative tasks, and personal activities.
Resource Management The ServiceNow® Resource Management application enables resource requesters, such as project managers or change managers, to create resource plans, request resources, and analyze resource availability and utilization. Resource managers use the application to allocate resources to tasks. The Resource Management application can be used in conjunction with any task on the platform, including project tasks, incidents, problems, or changes. Watch this four-minute video to learn about the purpose of Resource Management, creating resource plans, requesting and allocating resources, and analyzing resource availability and capacity for maximum resource utilization. <span><p class="p">Introduction to <span class="ph">Resource Management</span> including the purpose, resource planning, resource request and allocation, and resource availability and capacity analysis for maximum resource utilization.</p></span> With the Resource Management application: Resource requesters can create resource plans that specify group or user resources required by tasks. They can verify resource availability and make changes to their resource plans prior to requesting resources. Resource managers can view availability, existing allocations, and utilization for the requested resources and make allocations based on resource availability. Resource managers can perform what-if analysis by changing resource plan dates, resources, requested hours and proposed allocations to analyze impact on resource utilization and availability. The Resource Management application is activated as part of the Project Portfolio Suite with Financials. Resource management processThe resource plan is the key to understanding how resource management works.Resource Management propertiesThe Resource Management application provides several properties to control allocations, schedules, and other settings.Resource plansResource plans are the key element in resource management. Create requested allocations for a resource planRequested Allocations are automatically created when a resource plan is submitted and is in Planning state. If required, resource requesters can create new requested allocations for a resource plan in Planning or Rejected state. Resource managers can create requested allocations for the plans in Requested state.Resource allocationAfter resource requesters create a resource plan, resource managers can confirm the resources to move the plan to Confirmed state. Resource managers can then allocate resources to the plan and move it to Allocated state.Capacity planning overviewCapacity Planning page provides resource managers with a comprehensive view of capacity, allocations, and utilization of resources. As a resource manager, you can use it to review resource capacity and existing allocations and then confirm resources to a demand or project.Allocation workbenchThe allocation workbench provides resource managers with a comprehensive view of capacity, allocations, utilization, and availability for the resources. Use the workbench to make sure that your resources are being managed effectively.Resource schedulesResource management uses a default schedule named Resource Management Schedule.Resource eventsA resource event is a block of time that a resource spends on a task. Resource Management reportsResource Management reports provide resource requesters and resource managers with resource allocations, availability, and utilization.My CalendarAny user with the resource_user role can open My Calendar to view, add, and modify their planned work, actual work, operational work, administrative tasks, and personal activities.
