Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Reset a demand to Draft state

Log in to subscribe to topics and get notified when content changes.

Reset a demand to Draft state

A demand can be moved back to Draft state, if required.

Before you begin

Role required: it_demand_manager

About this task

A demand can be set back to Draft state from any of the demand states or until an artifact such as project, enhancement, defect, or change is created from the demand.

Procedure

  1. Navigate to Demand > Demands > All.
  2. Open the required demand form.
  3. Click Reset to Draft.
    A confirmation message appears if there are:
    • Active assessments pending with stakeholders, or
    • Resource plans in Requested, Confirmed, or Allocated state
  4. Select the check box to re-plan the allocated resource plans that have no actual hours reported.
  5. Click OK.

Result

  • The demand is moved to Draft state.
  • All the score values in Assessment Data tab are reset to default.
  • All active assessments for the demand are canceled. New assessments are triggered when the demand moves to the Screening state and if the Assessment Required field on the demand form is set to true.
  • All associated resource plans with no actual hours reported are moved to Planning state.
Feedback