IT Business Management helps you deliver what the business needs, when they need it.

IT Business Management makes it easy to anticipate critical business requirements, allocate resources, and evaluate the value of your portfolio. It also enables you to prioritize new requests and deliver products efficiently. Assess related top-level investments, and adapt to make adjustments on an ongoing basis. Manage strategic and operational work in one place and reduce bottlenecks to get to market faster.

ITBM helps you to align your IT investment and work with the organization's goals for better outcomes and respond more rapidly to change.

View and download the full infocard for a highlight of IT Business Management features.

	Align applications with business goals and priorities With ServiceNow® Application Portfolio Management (APM), get visibility into your applications to manage costs, ensure alignment, and easily adapt to change.
	Align work to goals and strategy to ensure you work on the right projects Project Portfolio Management (PPM) manages your entire project life cycle from idea to execution across your technology and business portfolios. This comprehensive solution includes applications to help you manage your project portfolio, resources, demands, time cards, ideas, and agile delivery.
	Gain visibility into the software development life cycle The ServiceNow® Agile Development and Essential SAFe applications enables you to manage scrum or waterfall development efforts throughout the life cycle, from inception through testing and deployment.

Align applications with business goals and priorities

Application Portfolio Management enables you to build a comprehensive inventory of business applications in use to help you assess your portfolio. This inventory goes beyond the technical descriptions that comes from discovery, and includes details such as which functional modules are in use and the significance of an application to the organization. Dashboards present a broad array of indicators, including cost, quality, risk, user satisfaction, business alignment, and more.

Align work to goals and strategy to ensure you work on the right projects

Create and manage a wide range of projects from a few small tasks to large portfolios of projects containing complex activities with various relationships and dependencies. Track and manage incidents, problems, and change requests from a single system of record to ensure that all project activities are captured. Manage your product release from development and testing phases through its release to customers. Improve your visibility into projects and project portfolios across your entire enterprise with personalized dashboards and timeline visualizations.

Gain visibility into the software development life cycle

Manage your product development efforts throughout its life cycle using Agile software development methods.

The ServiceNow® Agile Development application provides an Agile software development environment for product-based or project-based efforts using the Scrum framework. It offers you the flexibility to implement a pure agile approach over the entire life cycle of a product, or a hybrid approach using Agile methods within a traditional project structure.

The ServiceNow® Essential SAFe application helps you apply lean and Agile principles to your large enterprise, enabling you to develop and deliver software products with fewer defects in the shortest viable lead time.

Get started

• Learn how to deliver business outcomes with speed and agility leveraging ServiceNow ITBM, see Customer Success Center.
• For information on how to request IT Business Management solutions and begin setup, see the IT Business Management overview.
• For information on how the rate model provides resource rates, see the Rate Model.