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HR Integrations

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HR Integrations

HR Service Delivery can be integrated with HR management systems to synchronize employee profiles and other data and with background check systems to request background checks.

For select systems, preconfigured integrations are available to use. You can also configure your own custom integration with other third-party systems that use SOAP or REST services.

Preconfigured integrations

HR Service Delivery provides preconfigured integrations for the following third-party systems.

Third-party system Preconfigured integration
HR management system
Background check system

Custom integrations

If a preconfigured integration is not available for a third-party system used by your organization, you can set up your own custom integration with HR Service Delivery.

Support and troubleshooting information

For information on HR Integrations support and troubleshooting, see the HR Integrations FAQs [KB0678031] article in the HI Knowledge Base.
Note: There are scenarios that are not supported in the initial integration, specifically when an employee is rehired or when an employee moves from contingent to full time.

Activation information

HR Integrations is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate HR Integrations. For information on what components are installed with the application, see Components installed with HR Integrations.