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    Home Madrid HR Service Delivery HR Service Delivery Employee Service Center Employee Service Center configuration

    Employee Service Center configuration

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    Employee Service Center configuration

    Create a unified, consumer-like experience for your employees with the Employee Service Center. You can configure the portal to meet the needs of your organization.

    • Employee content publishing and delivery

      Reach more people in your organization with greater effectiveness and efficiency by creating meaningful content that can be distributed through multiple channels with Content Delivery.

    • Employee to-dos page

      The to-dos page is where employees can view and complete all their to-dos on a single page in the Employee Service Center. You can configure the to-dos page by applying filters to show a user's approvals, content tasks, HR acceptances, HR tasks, and more.

    • Employee requests page

      The requests page is where employees can view all their requests on a single page in the Employee Service Center. You can configure the requests page by applying filters to show a user's service catalog requests, IT incidents, HR cases and more.

    • Employee knowledge page

      The knowledge page is where employees can browse knowledge articles and find answers to their questions in the Employee Service Center. You can associate one or more knowledge bases with the Employee Service Center. If no knowledge base is selected, then all your knowledge bases appear in the Employee Service Center.

    • Employee catalog page

      The catalog page is where employees can request catalog items such as services and product offerings in the Employee Service Center. You can associate one or more service catalogs with the Employee Service Center. If no service catalog is selected, then all your service catalogs appear in the Employee Service Center.

    • Employee live chat

      Employees can chat directly and in real-time with support agents in the Employee Service Center. When an employee initiates a chat, a pre-chat window displays and the employee selects a conversation topic that routes them to the appropriate chat queue. You can control the topics that appear by configuring the pre-chat categories. If no pre-chat categories are defined, then the pre-chat window is not displayed.

    • Employee Forums

      You can use Employee Forums to help your employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your employees a voice.

    • Employee campaigns

      Keeping your organization up to date and informed is essential and challenging. With Content Automation, you can package your content into a campaign using multiple channels (not just email) to deliver the right message to the right audience at the right time.

    • Content Automation and Employee Service Center analytics

      Determine how engaged employees are with content you provide on the Employee Service Center or your portals and campaign content by using Content Analytics.

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    Release version
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      Employee Service Center configuration

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Employee Service Center configuration

      Create a unified, consumer-like experience for your employees with the Employee Service Center. You can configure the portal to meet the needs of your organization.

      • Employee content publishing and delivery

        Reach more people in your organization with greater effectiveness and efficiency by creating meaningful content that can be distributed through multiple channels with Content Delivery.

      • Employee to-dos page

        The to-dos page is where employees can view and complete all their to-dos on a single page in the Employee Service Center. You can configure the to-dos page by applying filters to show a user's approvals, content tasks, HR acceptances, HR tasks, and more.

      • Employee requests page

        The requests page is where employees can view all their requests on a single page in the Employee Service Center. You can configure the requests page by applying filters to show a user's service catalog requests, IT incidents, HR cases and more.

      • Employee knowledge page

        The knowledge page is where employees can browse knowledge articles and find answers to their questions in the Employee Service Center. You can associate one or more knowledge bases with the Employee Service Center. If no knowledge base is selected, then all your knowledge bases appear in the Employee Service Center.

      • Employee catalog page

        The catalog page is where employees can request catalog items such as services and product offerings in the Employee Service Center. You can associate one or more service catalogs with the Employee Service Center. If no service catalog is selected, then all your service catalogs appear in the Employee Service Center.

      • Employee live chat

        Employees can chat directly and in real-time with support agents in the Employee Service Center. When an employee initiates a chat, a pre-chat window displays and the employee selects a conversation topic that routes them to the appropriate chat queue. You can control the topics that appear by configuring the pre-chat categories. If no pre-chat categories are defined, then the pre-chat window is not displayed.

      • Employee Forums

        You can use Employee Forums to help your employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your employees a voice.

      • Employee campaigns

        Keeping your organization up to date and informed is essential and challenging. With Content Automation, you can package your content into a campaign using multiple channels (not just email) to deliver the right message to the right audience at the right time.

      • Content Automation and Employee Service Center analytics

        Determine how engaged employees are with content you provide on the Employee Service Center or your portals and campaign content by using Content Analytics.

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