Filter the items that are visible on the dispatch map.
To change the items visible in the map, click View Filter
. These filters
Table 1. Dispatch map filters
|Show unassigned tasks
||All unassigned tasks are displayed by default. Clear the check box to hide unassigned
|Show assigned tasks
||All assigned tasks are displayed by default. Clear the check box to hide assigned
||The current date is selected by default. You can change the date to view tasks for
|Show my agent's work group
||All assignment groups are selected by default. You can select any assignment group in
your dispatch group.
||All agents are displayed by default. When you select a specific assignment group, the
choice list for agents shows only the agents in that assignment group.
Click Apply Filter to apply your changes to the map. The view displays
all tasks assigned to the agent selected in the filter. The icons are all numbered to show the
sequence of the agent's route. Click Optimize
Route to let ServiceNow decide the
most efficient route to the agent's tasks.