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Notify provides support for SMS and voice channels on the ServiceNow platform for communicating internally with team members and externally with customers and contractors.

Notify provides a way for applications to start and manage a conference, send/receive SMS, send/receive calls and present them with IVR like system.

Notify provides APIs and workflow activities to achieve the above. Some customers directly make use of the APIs in their products others via products like Major Incident Management, On-Call and CTI Softphone.