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Field Service Management classic mobile app

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Field Service Management classic mobile app

Execute and manage field service tasks anywhere using the Field Service classic mobile app.

View agent location, schedule, and task status using the dispatch map on the classic mobile app when connected to the Internet. Receive push notifications for task assignments and view work schedules, task assignments, personal events, or appointments using the agent and manager calendars.

The Dispatcher Map in the classic mobile app functions the same as My Dispatcher Map in the desktop application. For more information on using the dispatch map, see Dispatch map
Using the Dispatcher Map, you can:
  • Center the map on the position defined in the user profile.
  • Turn the Dispatcher Map legend on and off.
  • Use the wm_dispatcher_map_filter table to store map filter preferences.
For more information on managing tasks on the map, see Manage tasks on the map

Manager calendar and agent calendar functionality are also available with the mobile user interface. Agents can create and edit personal events and view tasks. Managers can query for team events such as cases, tasks, and personal time-off. Managers can also create and update time-off events for team members.

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