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Set assignment workbench properties

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Set assignment workbench properties

Set the properties related to the assignment workbench display.

Before you begin

Role required: admin


  1. Navigate to Routing and Assignment > Properties.
  2. Set the following properties, as needed.
    Title for the macro button


    Creates the title for the macro button on the task form. The default is Find Agents.
    When enabled opens the assignment workbench in a new window


    Opens the assignment workbench in a new window. The default is False.
    Number of agents per page


    Set this property to 20, 30, or 50 agents. To get better performance, do not use more than 50 agents per page. The default is 30.
  3. Click Save.