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Configure the agent calendar

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Configure the agent calendar

Users with the agent calendar administrator role can perform several calendar configuration tasks.

These tasks include:
  • Creating one or more schedule configurations for each calender user.
  • Creating an event configuration for each type of event to display on the calendar.
  • Creating a work schedule to assign to an agent.

If necessary, agent calendar administrators can create personal events for a calendar user although the users themselves typically perform these tasks.