Before installing the ODBC driver, view the video on this page, create an ODBC user account, assign the odbc role, and define an ACL rule for the odbc role.

The seven-minute video above provides an overview of installing, configuring and testing the ServiceNow Create data sources from other apps using ODBC driver, which provides read-only access to the database associated with your ServiceNow instance. A ServiceNow user with the admin role can perform these procedures.

Before downloading and installing the ODBC driver, review the requirements to ensure that your configuration is compatible.