Mail script API

Certain variables are available when processing mail_script scripts.

Table 1. Mail script variables
Variable	Object Description
template	Handles printing from the mail script to the email message. `template.print("message"); //outputs message to the email body.` `template.space("number of spaces"); //outputs spaces to the email body.`
email_action	GlideRecord object for the email notification (sysevent_email_action).
event	GlideRecord object for the event that fired the notification (sysevent).
email	EmailOutbound object Available methods: `addAddress(String type, String address, String displayname):` type can be cc or bcc. `setFrom(String address):` override the sender address. `setReplyTo(String address):` override the reply to address. `setSubject(String subject):` override the subject of the message. `setBody(String message):` override the body of the message. The email address that is passed by setFrom and setReplyTo needs to be in a valid form such as helpdesk@sn.com or Display Name <helpdesk@sn.com>. If the email address includes a 'Display Name', then that value overrides the instance's display name.

Mail script API

Certain variables are available when processing mail_script scripts.

Table 1. Mail script variables
Variable	Object Description
template	Handles printing from the mail script to the email message. `template.print("message"); //outputs message to the email body.` `template.space("number of spaces"); //outputs spaces to the email body.`
email_action	GlideRecord object for the email notification (sysevent_email_action).
event	GlideRecord object for the event that fired the notification (sysevent).
email	EmailOutbound object Available methods: `addAddress(String type, String address, String displayname):` type can be cc or bcc. `setFrom(String address):` override the sender address. `setReplyTo(String address):` override the reply to address. `setSubject(String subject):` override the subject of the message. `setBody(String message):` override the body of the message. The email address that is passed by setFrom and setReplyTo needs to be in a valid form such as helpdesk@sn.com or Display Name <helpdesk@sn.com>. If the email address includes a 'Display Name', then that value overrides the instance's display name.