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    Home London Platform Capabilities Now Platform capabilities Notifications Email and SMS notifications Next steps after enabling email Create an email notification Scripting for email notifications Mail script API

    Mail script API

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    Mail script API

    Certain variables are available when processing mail_script scripts.

    Table 1. Mail script variables
    Variable Object Description
    template

    Handles printing from the mail script to the email message.

    template.print("message"); //outputs message to the email body.

    template.space("number of spaces"); //outputs spaces to the email body.

    email_action GlideRecord object for the email notification (sysevent_email_action).
    event GlideRecord object for the event that fired the notification (sysevent).
    email

    EmailOutbound object

    Available methods:
    • addAddress(String type, String address, String displayname): type can be cc or bcc.
    • setFrom(String address): override the sender address.
    • setReplyTo(String address): override the reply to address.
    • setSubject(String subject): override the subject of the message.
    • setBody(String message): override the body of the message.
    The email address that is passed by setFrom and setReplyTo needs to be in a valid form such as helpdesk@sn.com or Display Name <helpdesk@sn.com>. If the email address includes a 'Display Name', then that value overrides the instance's display name.
    Related concepts
    • JavaScript in emails
    Related reference
    • Example scripting for email notifications
    • Useful attachment scripts
    Related topics
    • GlideEmailOutbound API

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      Mail script API

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Mail script API

      Certain variables are available when processing mail_script scripts.

      Table 1. Mail script variables
      Variable Object Description
      template

      Handles printing from the mail script to the email message.

      template.print("message"); //outputs message to the email body.

      template.space("number of spaces"); //outputs spaces to the email body.

      email_action GlideRecord object for the email notification (sysevent_email_action).
      event GlideRecord object for the event that fired the notification (sysevent).
      email

      EmailOutbound object

      Available methods:
      • addAddress(String type, String address, String displayname): type can be cc or bcc.
      • setFrom(String address): override the sender address.
      • setReplyTo(String address): override the reply to address.
      • setSubject(String subject): override the subject of the message.
      • setBody(String message): override the body of the message.
      The email address that is passed by setFrom and setReplyTo needs to be in a valid form such as helpdesk@sn.com or Display Name <helpdesk@sn.com>. If the email address includes a 'Display Name', then that value overrides the instance's display name.
      Related concepts
      • JavaScript in emails
      Related reference
      • Example scripting for email notifications
      • Useful attachment scripts
      Related topics
      • GlideEmailOutbound API

      Tags:

      Feedback

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