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Using Notify with incident communication plan

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Using Notify with incident communication plan

You can use Notify with incident communication plan to send SMS messages or start conference calls based on incident alerts.

Certain configuration steps are required to use Notify with incident communication plan.
  • Both Notify and incident communication plan must be active.
  • Notify must be configured and able to initiate and receive phone calls and SMS messages.
  • The property com.snc.iam.notify_number must be set to an active Notify number.
  • This Notify number must belong to a number group configured with inbound and outbound conference call workflows.
Note: The Conference Call Group number group is configured with conference call workflows by default.
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