Install a MID Server on Linux

The MID Server installer automates the installation of a MID Server on a Linux computer.

1. Verify that the MID Server host has the correct JRE installed.
2. If the MID Server host does not have the JRE installed or is running an unsupported version, download and install the correct version, and then configure either of the following:
   • Set the JAVA_HOME environment variable to point to a supported JRE.
   • Make java available in the PATH running environment.
3. From the Linux command line, type mkdir -p /servicenow/mid server name to create the installation directory. You need to have read/write/execute permissions on this folder.
4. Extract the downloaded MID Server archive file, mid.os.zip into the servicenow/mid server name/ directory. Use the MID Server name created in the instance or create a new name that you will use for this MID Server moving forward.
   The resulting directory structure is /servicenow/<mid server name>/agent.
5. Change to the servicenow/mid server name /agent directory, and enter the following command to start the MID Server installer: ./installer.sh.
   If you prefer to manually configure the MID Server instead, skip to this step.
6. Use the installer to enter the following information.

   

   Field	Description
   ServiceNow instance URL	Enter the full URL of your instance, for example: https://mycompanyinstace.service-now.com
   ServiceNow MID Server username	Enter the user name of the MID Server user that you already created. The MID Server user must have the mid_server role.
   ServiceNow MID Server password	Enter the password for the user in the ServiceNow MID Server username.
   Use proxy	Select this check box if your MID Server communicates through a proxy to connect to the instance. Note: Your proxy server must use Basic Authentication for the MID server to connect to the instance.
   Proxy host	Enter the proxy server host name or IP address. Do not include the protocol in the host name. For example, enter proxyserver.domain.com, not https://proxyserver.domain.com.
   Proxy port	Enter the port through which the proxy server communicates. If you leave this field blank, it should use the proxy server's default port number.
   Proxy username	Enter the user name that has administrator rights to the proxy server.
   Proxy password	Enter the password for the user name.

7. Click Test your connection to validate the credentials and instance information. If you encounter any errors, verify the information that you input.
8. Click Next.
9. Configure the MID name parameters (see table).

   

   Table 1.

   Field	Description
   MID Server name	Enter any MID Server name.
   MID Service wrapper name	Modify this field if necessary. It is populated automatically by prefixing snc_mid_ to the MID Server name. In most cases, you do not need to modify this.
   MID Server wrapper display name	Modify this field if necessary. It is populated automatically by prefixing ServiceNow MID Server_ to the MID Server name. In most cases, you do not need to modify this.

10. Click Next to view the summary.

    

11. Click Start MID Server.
    The local host starts the MID Server.

    When the MID Server service starts, it verifies that it is the only active (not down) MID Server with that name. If the MID Server discovers another active MID Server with the same name, the starting MID Server waits 5 minutes and sends another query. The MID Server repeats this query three times and logs each attempt in the agent log. If the MID Server still detects a duplicate after this cycle, it creates a record in the MID Server Issue [ecc_agent_issue] table and shuts itself down.

    Note: The record in the MID Server Issue [ecc_agent_issue] table cannot be resolved automatically by the instance. Close this record manually for accounting purposes. Either mark the issue Resolved or delete it.
12. Click Mid Servers List Page.
    The installer opens the MID Server list from your instance.
13. Select the MID Server name from the list.
    Note: It may take a few seconds for the MID Server time to establish a connection with your instance.
    The system displays the MID Server record.
14. From Related Links, click Validate.
    The MID Server Validated changes to Yes.
15. To configure the MID Server manually, change to the servicenow/mid server name /agent directory, and then edit the config.xml file as follows:
    1. Find the element <parameter name="url" value="https://YOUR_INSTANCE.service-now.com" /> and change the value to the URL of your instance.
    2. Enter the MID user credentials in the mid.instance.username and mid.instance.password parameters.
       By default, the MID Server, uses basic authentication for SOAP messages. The password value is also encrypted authentication.
    3. Find the <parameter name="name" value="YOUR_MIDSERVER_NAME_GOES_HERE" /> element and change the value for the MID Server name.
    4. (Optional) Enter connection information for the proxy server. Remove the appropriate comment tags from the proxy configuration information.
       For example, you can configure these parameters:

       • mid.proxy.use_proxy
       • mid.proxy.host
       • mid.proxy.port
       • mid.proxy.username
       • mid.proxy.password
16. Start the MID Server and verify that it is active.
    1. In the MID Server home directory (agent), execute the shell script start.sh to start the new MID Server.
    2. Log into the instance and navigate to MID Servers > Servers to verify that your new MID Server has a Status or Up.
       Additional log information appears here:

       • The MID Server log on the instance.
       • The corresponding agent0.log.0 and wrapper logs (wrapper.log) in the MID Server agent\logs folder.
17. To configure the MID Server to restart automatically when the host is restarted, run ${base_install_dir}/agent/bin/mid.sh install as root.
    This command installs the MID Server as a daemon service and adds the auto start scripts to the init.d directory.

    Note: You cannot install more than one MID Server service as a daemon on a Linux host. This is a limitation of the Tanuki wrapper service.
18. To stop the MID Server, navigate to the MID Server home (agent) directory and execute the stop.sh shell script.
19. To restart a stopped MID Server, navigate to the MID Server home (agent) directory and execute the restart-service.sh script, using one of these commands:
    • ./restart-service.sh
    • sh restart-service.sh
    • bash restart-service.sh