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Configure Windows MID Server service credentials

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Configure Windows MID Server service credentials

MID Server service credentials are required to manage the MID Server service on the host machine, including its ability to successfully auto-upgrade.

About this task

By default, the MID Server service runs as a Local System account. This account has privileges to create and run the MID Server service and to download, create, and move files for the MID Server auto-upgrade process.

Windows service credentials are not the same as the MID Server user credentials, which allow communication between the MID Server and the instance. You must configure both of these credentials separately. See Create the MID Server user and grant the role for instructions on MID Server user credentials.

Attention: This procedure is optional. Allowing the MID Server service to run as a Local System account is sufficient for a majority of users.


  1. Open the Windows Services console.
  2. Double-click the ServiceNow <MID Server name> service for each MID Server.
  3. Select the Log On tab.
  4. Set Log on as privileges with the user account (local or on a domain) that has local admin access to the MID Server host.
    The MID Server upgrade process deploys a temporary Windows service which requires local administrator privileges.
  5. In the General tab, set the Startup type.
    The field is set to Automatic by default.
  6. Click OK.
  7. Restart the ServiceNow <MID Server name> service, and make sure that ServiceNow\<MID Server name>\agent\logs\agent0.log does not have error messages. If the MID Server does not start, see the ServiceNow knowledge article Review the agent log for MID Server errors (article KB0535148).
  8. On the instance to which this MID Server is connected, navigate to MID Server > Servers. If Discovery is installed, alternately navigate to Discovery > MID Servers.

    All MID Servers connected to this instance are listed.

  9. Make sure that the Status of the MID Server you just installed is Up.