You can specify user criteria for an article to control which users can read the
article.
If an article has no user criteria selected, the
article is available to all users who have access to that knowledge base (based on
the user criteria for the knowledge base). Knowledge base user criteria restrictions
override article-level user criteria. For example, a knowledge base that is
configured to restrict user access overrides any access granted at the article
level.
On the article level, if Can read user criteria is defined,
only those users specified can read the article. If an article has Cannot
read user criteria defined, those users specified are denied reading
the article. Cannot read user criteria overrides
Can read user criteria for articles.
-
Navigate to .
-
Select an article.
-
Select the desired user criteria for the Can Read and
Cannot Read fields.
| Field |
Description |
| Can Read |
Users who meet one of these criteria can read the
article. |
| Cannot Read |
Users who meet one of these criteria are denied reading the
article (regardless of the Can Read setting
for the user). |
Note: If the Can Read and Cannot
Read fields are not visible, add the fields to the form by
configuring the form layout (click the form context menu icon and select ).
| Knowledge base
level |
Article level |
Results |
| Access |
Read |
| Contribute |
Read |
cantRead |
canRead |
| Yes |
N/A |
N/A |
N/A |
User -> Read |
| No |
No |
N/A |
N/A |
User -> Denied Read |
| Yes |
empty |
empty |
User -> Read |
| empty |
User |
Only User -> Read |
| User |
empty |
User -> Denied Read |
| User |
User |
User -> Denied Read |
Note:
- When article-level read access is assigned to an article, only the user who
belongs to that particular user criteria can read the article. Other users
are restricted.
- Users with contribute access to a knowledge base can also read articles even
if they are not in the defined Can Read user
criteria.
- Ownership group users who are either members or managers of groups assigned
to an article will have access to contribute to articles even if they don’t
have contribute access to the knowledge base.
