Select user criteria for an article

You can specify user criteria for an article to control which users can read the article.

About this task

If an article has no user criteria selected, the article is available to all users, including unauthenticated users, who have access to that knowledge base (based on the user criteria for the knowledge base). Knowledge base user criteria restrictions override article-level user criteria. For example, a knowledge base that is configured to restrict user access overrides any access granted at the article level.

If a user has contribute access to the knowledge base, article-level user criteria are not evaluated and the user can read all articles in the knowledge base. If a user has read access to the knowledge base, article-level user criteria are evaluated to determine if the user has read access to the article.

On the article level, if Can read user criteria is defined, only those users specified can read the article. If an article has Cannot read user criteria defined, those users specified are denied reading the article. Cannot read user criteria overrides Can read user criteria for articles.

Procedure

Navigate to Self-Service > My Knowledge Articles.
Select an article.

Select the desired user criteria for the Can Read and Cannot Read fields.

Field	Description
Can Read	Users who meet one of these criteria can read the article.
Cannot Read	Users who meet one of these criteria are denied reading the article (regardless of the Can Read setting for the user).

Note: If the Can Read and Cannot Read fields are not visible, add the fields to the form by configuring the form layout (click the form context menu icon and select Configure > Form Layout).

Result


Knowledge base level		Article level		Results
Access		Read
Contribute	Read	cantRead	canRead
Yes	N/A	N/A	N/A	User -> Read
No	No	N/A	N/A	User -> Denied Read
	Yes	empty	empty	User -> Read
		empty	User	Only User -> Read
		User	empty	User -> Denied Read
		User	User	User -> Denied Read

Note:

When article-level read access is assigned to an article, only the user who belongs to that particular user criteria can read the article. Other users are restricted.
Users with contribute access to a knowledge base can also read articles even if they are not in the defined Can Read user criteria.
Ownership group users who are either members or managers of groups assigned to an article will have access to contribute to articles even if they don’t have contribute access to the knowledge base.

Select user criteria for an article

You can specify user criteria for an article to control which users can read the article.

About this task

Procedure

Navigate to Self-Service > My Knowledge Articles.
Select an article.

Select the desired user criteria for the Can Read and Cannot Read fields.

Field	Description
Can Read	Users who meet one of these criteria can read the article.
Cannot Read	Users who meet one of these criteria are denied reading the article (regardless of the Can Read setting for the user).

Note: If the Can Read and Cannot Read fields are not visible, add the fields to the form by configuring the form layout (click the form context menu icon and select Configure > Form Layout).

Result


Knowledge base level		Article level		Results
Access		Read
Contribute	Read	cantRead	canRead
Yes	N/A	N/A	N/A	User -> Read
No	No	N/A	N/A	User -> Denied Read
	Yes	empty	empty	User -> Read
		empty	User	Only User -> Read
		User	empty	User -> Denied Read
		User	User	User -> Denied Read

Note:

When article-level read access is assigned to an article, only the user who belongs to that particular user criteria can read the article. Other users are restricted.
Users with contribute access to a knowledge base can also read articles even if they are not in the defined Can Read user criteria.
Ownership group users who are either members or managers of groups assigned to an article will have access to contribute to articles even if they don’t have contribute access to the knowledge base.

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Select user criteria for an article

Select user criteria for an article

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Select user criteria for an article

Select user criteria for an article

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