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Enable creating a knowledge article from an HR case

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Enable creating a knowledge article from an HR case

Enable users to quickly and easily reuse information from an HR case in a knowledge article.

Before you begin

Role required: admin
  • Ensure that the Human Resources Scoped App: Core (com.sn_hr_core) plugin is active.
  • Ensure that the Developer Application is set to Human Resources: Core.
    Note: To check, navigate to the Settings icon and then Developer > Application.
Perform the following steps to enable creating a knowledge article from an HR case.
Note: Once you have performed the configuration steps, knowledge users can select the Knowledge check box on the HR Case form to create an article from an HR case. They must have Can Contribute access to at least one active knowledge base to create an article.
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