Contents Now Platform Capabilities Previous Topic Next Topic Integration with external knowledge sources Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Integration with external knowledge sources Use the external content integration feature to integrate content from various external sources and enable unified knowledge search results. Users store and manage knowledge using various external sources and search each source separately for relevant results. External content integration enables acquiring and searching all WebDAV-compliant source content from a single location. This provides users with a seamless search experience across multiple knowledge sources and drives more usage to the platform. Using this feature, knowledge administrators can define the external content to be imported into a knowledge base and periodically run a job to import the content. Knowledge users have a seamless user experience searching for relevant content across multiple knowledge sources. Activate the External Content Integration pluginThe External Content Integration feature is activated with the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration). Define an external knowledge sourceBefore you import content, create and configure the connection between the a Web Distributed Authoring and Versioning (WebDAV) - compliant external knowledge source and the ServiceNow knowledge base into which you want to import content. Define import parameters for the external knowledge source.Import content from an external knowledge sourceRun an import job manually or set up a schedule to process the integrated external content.Open knowledge search results in source systemConfigure the URL to the external source system to open articles from search results directly in the source system.Sample configuration for integrating external knowledge contentYou can integrate content from multiple external sources so your users can acquire and search knowledge from a single location. Use this sample configuration to create a connection to your external account, configure external knowledge sources, and import content to enable search results for unified content. On this page Send Feedback Previous Topic Next Topic
Integration with external knowledge sources Use the external content integration feature to integrate content from various external sources and enable unified knowledge search results. Users store and manage knowledge using various external sources and search each source separately for relevant results. External content integration enables acquiring and searching all WebDAV-compliant source content from a single location. This provides users with a seamless search experience across multiple knowledge sources and drives more usage to the platform. Using this feature, knowledge administrators can define the external content to be imported into a knowledge base and periodically run a job to import the content. Knowledge users have a seamless user experience searching for relevant content across multiple knowledge sources. Activate the External Content Integration pluginThe External Content Integration feature is activated with the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration). Define an external knowledge sourceBefore you import content, create and configure the connection between the a Web Distributed Authoring and Versioning (WebDAV) - compliant external knowledge source and the ServiceNow knowledge base into which you want to import content. Define import parameters for the external knowledge source.Import content from an external knowledge sourceRun an import job manually or set up a schedule to process the integrated external content.Open knowledge search results in source systemConfigure the URL to the external source system to open articles from search results directly in the source system.Sample configuration for integrating external knowledge contentYou can integrate content from multiple external sources so your users can acquire and search knowledge from a single location. Use this sample configuration to create a connection to your external account, configure external knowledge sources, and import content to enable search results for unified content.
Integration with external knowledge sources Use the external content integration feature to integrate content from various external sources and enable unified knowledge search results. Users store and manage knowledge using various external sources and search each source separately for relevant results. External content integration enables acquiring and searching all WebDAV-compliant source content from a single location. This provides users with a seamless search experience across multiple knowledge sources and drives more usage to the platform. Using this feature, knowledge administrators can define the external content to be imported into a knowledge base and periodically run a job to import the content. Knowledge users have a seamless user experience searching for relevant content across multiple knowledge sources. Activate the External Content Integration pluginThe External Content Integration feature is activated with the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration). Define an external knowledge sourceBefore you import content, create and configure the connection between the a Web Distributed Authoring and Versioning (WebDAV) - compliant external knowledge source and the ServiceNow knowledge base into which you want to import content. Define import parameters for the external knowledge source.Import content from an external knowledge sourceRun an import job manually or set up a schedule to process the integrated external content.Open knowledge search results in source systemConfigure the URL to the external source system to open articles from search results directly in the source system.Sample configuration for integrating external knowledge contentYou can integrate content from multiple external sources so your users can acquire and search knowledge from a single location. Use this sample configuration to create a connection to your external account, configure external knowledge sources, and import content to enable search results for unified content.
