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    Home London Platform Capabilities Now Platform capabilities Configuration Management Database (CMDB) CMDB Health Create CMDB remediation rule

    Create CMDB remediation rule

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    Create CMDB remediation rule

    A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.

    Before you begin

    You need to first create and publish a remediation workflow that addresses the CI issue. The workflow can be a regular workflow, or an Orchestration workflow, and the table in the workflow needs to match the task type in the remediation rule. Do not configure the workflow with any filter conditions by setting If condition matches to None, so that the filters of the CMDB remediation rule will apply.

    Role required: itil_admin (on top of itil)

    Procedure

    1. Navigate to Configuration > CMDB Remediations.
    2. Fill in the form.
      Field Description
      Name Remediation name.
      Task type Type of CMDB health-related tasks to apply the remediation to.
      Task filter Filters tasks to apply remediation to. Also applies dot-walking on CI fields so that remediation is applied to tasks associated with matching CIs.
      Execution
      • Manual: Remediation is applied manually.
      • Automatic: The workflow is applied once, upon the creation of a task that matches the Task type and Task filter.
      Active Allowing the workflow to run.
      Workflow The CMDB remediation workflow (regular or Orchestration) that will execute automatically or manually, depending on the Execution setting. You can click the Lookup using list icon, and then click New to create a new workflow.
    3. Click Submit.

    Result

    If Execution is set to Automatic, then the business rule Run remediations for CMDBHealth task applies the remediation workflow to CIs that match the Task filter. If Execution is set to Manual, then you can manually apply the remediation workflow defined in the rule.
    • Apply CMDB remediation

      Manually initiate a workflow to remediate a CI that failed a CMDB health test. For example, you can remediate CIs that are orphan or stale.

    Related tasks
    • View CI health
    • View CI relationships health
    Related concepts
    • Domain separation in CMDB Health
    • CMDB Health dashboards
    • View CMDB health reports
    • View services health reports
    • View CMDB groups health reports
    Related reference
    • CMDB Health KPIs and metrics
    • CMDB Health troubleshooting
    Related topics
    • Dot-Walking

    Tags:

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      Create CMDB remediation rule

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create CMDB remediation rule

      A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.

      Before you begin

      You need to first create and publish a remediation workflow that addresses the CI issue. The workflow can be a regular workflow, or an Orchestration workflow, and the table in the workflow needs to match the task type in the remediation rule. Do not configure the workflow with any filter conditions by setting If condition matches to None, so that the filters of the CMDB remediation rule will apply.

      Role required: itil_admin (on top of itil)

      Procedure

      1. Navigate to Configuration > CMDB Remediations.
      2. Fill in the form.
        Field Description
        Name Remediation name.
        Task type Type of CMDB health-related tasks to apply the remediation to.
        Task filter Filters tasks to apply remediation to. Also applies dot-walking on CI fields so that remediation is applied to tasks associated with matching CIs.
        Execution
        • Manual: Remediation is applied manually.
        • Automatic: The workflow is applied once, upon the creation of a task that matches the Task type and Task filter.
        Active Allowing the workflow to run.
        Workflow The CMDB remediation workflow (regular or Orchestration) that will execute automatically or manually, depending on the Execution setting. You can click the Lookup using list icon, and then click New to create a new workflow.
      3. Click Submit.

      Result

      If Execution is set to Automatic, then the business rule Run remediations for CMDBHealth task applies the remediation workflow to CIs that match the Task filter. If Execution is set to Manual, then you can manually apply the remediation workflow defined in the rule.
      • Apply CMDB remediation

        Manually initiate a workflow to remediate a CI that failed a CMDB health test. For example, you can remediate CIs that are orphan or stale.

      Related tasks
      • View CI health
      • View CI relationships health
      Related concepts
      • Domain separation in CMDB Health
      • CMDB Health dashboards
      • View CMDB health reports
      • View services health reports
      • View CMDB groups health reports
      Related reference
      • CMDB Health KPIs and metrics
      • CMDB Health troubleshooting
      Related topics
      • Dot-Walking

      Tags:

      Feedback

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