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Service Portal properties

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Service Portal properties

The Service Portal properties page provides several configuration options for Service Portal.

Administrators can access these properties by navigating to Service Portal > Properties.

Table 1. Service Portal Properties
Property Description
Default 404 page (page ID or sp_page sys_id) for Service Portal


Set the default page that your users see whenever a page cannot load properly.The string must match the name of the page exactly
Enable Social Q&A in Service Portal


Allow users to ask questions in a portal using the social Q&A widgets.
  • Type: true | false
  • Default value: true
Show a message to admin users in Service Portal pages if a browser error is encountered


  • Type: true | false
  • Default value: true
Maximum number of stream entries displayed in Service Portal (activity widget, conversation widget, and so on)


Limit the number of entries users can see in the ticket conversation widget. Users only see the most recent entries and cannot go further back in the history than the max allowed amount.
  • Type: integer
  • Default value: 100
Duration (in seconds) info and error messages persist in the Service Portal before auto-dismissal.


Set the duration in seconds that error and info messages remain on the screen before they are auto-dismissed. If set to 0, messages do not auto-dismiss and require that a user close them.

  • Type: integer
  • Default value: 5

If the glide.ui.accessibility preference is enabled, messages do not auto-dismiss, regardless of the system property value. To set this preference, see Enabling accessibility features.

Default sort order for announcements


Define the sort order for banner announcements.
  • Type: choice list
  • Default value: Start Date Descending
Options include:
  • Start Date Ascending: The oldest start date appears first.
  • Start Date Descending: The most recent start date appears first.
  • End Date Ascending: The oldest end date appears first.
  • End Date Descending: The most recent end date appears first.
If user criteria [com.glide.service-portal.user-criteria] is enabled, the following properties also appear in the Service Portal properties page: