Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Notify - getParentCallID(GlideRecord callRecord)

Log in to subscribe to topics and get notified when content changes.

Notify - getParentCallID(GlideRecord callRecord)

Returns the sys_id of a specified call's parent call.

Any call started by forwarding another call, such as with the Forward workflow activity, is considered a child of the original call. The original call is the parent call.

Table 1. Parameters
Name Type Description
callRecord GlideRecord A record on the Notify Call [notify_call] table.
Table 2. Returns
Type Description
String The sys_id of the parent call record.

var callRecord = new GlideRecord('notify_call');

var notify = new SNC.Notify();
var parentCallID = notify.getParentCallID(callRecord);